Extended Stay America - Chicago - Schaumburg - Convention Center

Business response:

Gregory, thank you for the glowing review of Extended Stay America. We are delighted to know you enjoyed your stay with us and were especially impressed by the service provided by our courteous associates. We will be sure to share your compliments with our entire team for taking good care of you. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

David, thank you for being our guest at Extended Stay America. It’s a pleasure to know you loved our ideal location as well as our hospitality. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management 

Business response:

Elizabeth, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us at Extended Stay America. We're glad you were impressed with our affordable rates and that overall you had a pleasant time with us. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Amy, we are thrilled that our service and facilities lived up to expectations. We strive to deliver great hospitality every day, and we thank you for taking the time to acknowledge our efforts. We hope Extended Stay America will be your first choice every time your travels bring you to the area! Sincerely, Hotel Management 

Business response:

Dionisio, thank you for reviewing your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you and your special one soon. Sincerely, Hotel Management 

Business response:

Jay, we are sorry for the issue you encountered, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Nenyamka, it was a pleasure having you as our guest at Extended Stay America. We are delighted to read you had a great stay with us and that our offerings were to your satisfaction. Your feedback is shared with our housekeeping team to be more diligent going ahead. Thank you for the review, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Susan, we appreciate the outstanding review! We are delighted to know you had an enjoyable stay. Thanks so much for acknowledging the excellent service you received from Erin. We will be sure to share your compliments with her. Thanks again from all of us at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management