Extended Stay America - Chicago - Schaumburg - Convention Center

Business response:

Paul, thank you for staying with us and posting your feedback. We are sorry we only had limited channel selections to offer this time. We make every attempt to create a home away from home atmosphere, and we understand your frustration of not having your favorite channels for you to access. We will follow up on your concerns to ensure we are well poised to serve our future guests. We appreciate your comments and hope you will revisit us soon. Sincerely, Hotel Management 

Business response:

Mose, thank you for choosing us. A restful stay is any guest initial expectation; hence, we are sorry for the noise issue you experienced. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay. Sincerely, Hotel Management 

Business response:

Dear James, thank you so much for your fantastic review! We’re delighted to hear you enjoyed your stay with us. Your kind rating inspires our team to keep providing excellent service. We look forward to welcoming you back soon! Sincerely, Hotel Management. 

Business response:

Margarita, thank you for the glowing review of Extended Stay America. We're thrilled to know you had a great time with us and that the service provided by our excellent associates met all your expectations. We appreciate the recognition of our efforts and look forward to welcoming you back. Sincerely, Hotel Management