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Extended Stay America - Chicago - Skokie
- Hotels
- Skokie, IL
About this business
Location details
5211 Old Orchard Rd., Skokie, IL, 60077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property was dirty. Food crumbs on the floor. Holes and scapes of paint on the wall, bathroom door knob came off. Coffee was never very hot. Overall will not stay again nor recommend
Business response:
Dear Richard, Thank you for taking the time to share your feedback. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This does not reflect the high standards we strive to uphold, and we will address these concerns with our team immediately. Additionally, we regret that the coffee was not served at the right temperature and will relay your comments to our staff to enhance the experience for future guests. Your satisfaction is important to us, and we genuinely hope you will re... read more
There was a refrigerator in my room that was so loud that I did not have a restful sleep.
Business response:
Dear Ryan, Thank you for sharing your feedback. We sincerely apologize for the disturbance caused by the loud refrigerator in your room. Your comfort is important to us, and we regret that this affected your rest. Our team is addressing this issue to ensure it doesn’t happen again. We hope you will give us another opportunity to provide a more peaceful and comfortable stay.Sincerely,Hotel Management
Malo
Business response:
Dear Deris, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
Dirty, sticky, smelly, runned down, no toilet paper or utensils and expensive.
Business response:
Dear Margaret,We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the issues you described. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Regarding the utensils and amenities, we would like to inform you that to ensure clean... read more
Very Run down property- room are outdated, and the building itself needs a full overhaul. Didn't expect that from an extended stay facility. hotel is overrun with refugees so be VERY VERY mindful of that.
Business response:
Dear James, Thank you for your feedback. We regret that the condition of the property did not meet your expectations. Maintaining a comfortable and welcoming environment is important to us, and your comments will be shared with the relevant teams as we continue to improve our facilities. We appreciate your observations and understand how these factors affected your experience. Your input is valuable in helping us enhance our guest services and accommodations.Sincerely,Hotel Management
Room was not clean, spulled water on the floor wiped it up and towel was filthy.
Business response:
Dear gary, Thank you for sharing your concerns. We sincerely apologize for the cleanliness issues you encountered during your stay. A clean and comfortable environment is a priority for us, and it is disappointing to hear that we fell short in this regard. Your feedback will be addressed with our housekeeping team to ensure that improvements are made. We appreciate your input and hope for the opportunity to provide a better experience in the future.Sincerely,Hotel Management
This is an old dingy and smelly facility. It’s the fact the room was filthy- floors were sticky and dusty. All glass surfaces had dusty film on them. The windows were so dirty it was hard to see out. I only stay one night because I arrived late and there was nothing available around the area.
We were disappointed by the general state of the room - there was a condom wrapper under the bed, the shower was falling apart, the floors had not been given a proper cleaning, and the room smelled of mildew. It was too late to find an alternative, so we were stuck with this experience for our two nights. I would avoid the property moving forward.
Business response:
Dear Jeff, Thank you for sharing your experience with us. We sincerely apologize for the condition of your room, which does not reflect the standards we strive to maintain. The cleanliness and maintenance issues you described will be promptly addressed with our team. We understand the frustration this caused during your stay and regret the inconvenience. Your feedback is valuable, and we will work diligently to improve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Skokie
How is Extended Stay America - Chicago - Skokie rated?
Extended Stay America - Chicago - Skokie has a 3.4 star rating with 2,471 reviews.
When is Extended Stay America - Chicago - Skokie open?
Extended Stay America - Chicago - Skokie is open now. It will close tomorrow at 12:00 a.m.