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Extended Stay America - Chicago - Skokie
- Hotels
- Skokie, IL
About this business
Location details
5211 Old Orchard Rd., Skokie, IL, 60077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a good stay The beds were too little and I booked for Queen but had a full bed. Not enough tissue in the room and it smelled weird in the room very uncomfortable stay
Business response:
Dear Jessica, We apologize for the discomfort you experienced during your recent stay. Providing a pleasant and comfortable environment is our priority, and we regret that we did not meet your expectations. Your feedback about the bed size discrepancy, insufficient amenities, and room cleanliness is concerning, and we will address these issues with our team to ensure improvements are made promptly. Please accept our sincere apologies for any inconvenience caused. We appreciate your understanding and hope to have the opportun... read more
Place was disgusting, sticky floors, no coffee on some days, no cream, no breakfast as advertised, no cups provided for kitchen, asked for cups for hot tea and were given plastic cups. No hangers for closet, no clean towels, dirty windows with no screens, trash under the dresser, trash barrels over flowing outside. Had to ask for more more pillows and were questioned when asked, staff was unfriendly, and when we complained they did not take us seriously.
Business response:
Dear Lori, We appreciate you taking the time to share your feedback. It's disheartening to hear about your experience, and we sincerely apologize for the numerous issues you encountered during your stay. Your concerns regarding cleanliness, amenities, and service do not reflect the standards we strive to uphold. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. W... read more
Dirty place— ripped carpet, stained drawers, dirty windows, dirty stove top, and their grab and go breakfast was a joke
Business response:
Dear Joosoo, We are sorry about the subpar conditions you encountered during your stay. Your feedback is crucial, and we apologize for falling short of your expectations in terms of cleanliness and amenities. Please rest assured that we take your comments seriously and will address these issues promptly to uphold our standards of quality and cleanliness. Furthermore, we regret that our grab-and-go breakfast did not meet your expectations, and we will review our offerings to ensure a more satisfying experience for our guests.... read more
Gross. There was sticky brown goo on the kitchen floor that I accidentally stepped in. There was hair in the shower. The bathroom door was so squeaky it startled everyone awake if one person got up to go. A lamp and two of the outlets didn’t work at all, which was a problem for charging my son’s medical device. At least the bed sheets were clean.
Business response:
Dear Guest, We are sorry about the cleanliness and maintenance issues you encountered during your stay. Your comfort and satisfaction are of utmost importance to us, and we apologize for any inconvenience caused by the conditions of your room. We take your feedback seriously and will address these concerns promptly to ensure a more pleasant experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
“Free Breakfast” was instant oatmeal packets and hot water, but no spoons. No ice machine either.
Business response:
Dear Anthony, We appreciate your recent stay at our hotel and taking the time to share your feedback. It is disappointing to read that our complimentary grab-and-go breakfast offering was not what you had hoped for, and your insights regarding the spoons have been duly noted. Further, we are sorry that our amenities fell short of your expectations. Your feedback is invaluable to us as we continuously strive to enhance our guests' enjoyment. We hope you will consider giving us another chance in the future so we can show you a... read more
Safety lock on the door was broke separating from the wall. Tv remote didnt work
Business response:
Dear Lester, Thank you for being our guest. We apologize for any inconvenience you experienced during your stay. Your comfort and safety are our top priorities, and we regret that you encountered maintenance issues, especially with the door and the TV. Please know that we take your feedback seriously and will promptly address these concerns with our team. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.Sincerely,Hotel ... read more
Frequently asked questions about Extended Stay America - Chicago - Skokie
How is Extended Stay America - Chicago - Skokie rated?
Extended Stay America - Chicago - Skokie has a 3.4 star rating with 2,471 reviews.
When is Extended Stay America - Chicago - Skokie open?
Extended Stay America - Chicago - Skokie is open now. It will close tomorrow at 12:00 a.m.