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Extended Stay America - Chicago - Skokie
- Hotels
- Skokie, IL
About this business
Location details
5211 Old Orchard Rd., Skokie, IL, 60077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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The staff was great and accommodating, but the room had many issues. The first room had no pillows on the bed, damaged furniture, and stained countertops. Thankfully, they put us another room. On a hot July day the air conditioning was working and that was the positive thing about the room. This place has an extended stay motel vibe. It was conveniently located to restaurants and the freeway. However, I'd only stay again if I had NO other hotel choices.
Business response:
Dear Katrina, Thank you for staying with us and sharing your review. We appreciate your kind feedback regarding our staff. However, we sincerely apologize for the suite not meeting your expectations and for any inconvenience caused by the room switch upon your arrival.Your concerns hold significant importance for us, and we appreciate your candid feedback as it aids us in identifying areas for enhancement. We hope that you will give us another chance to serve you better the next time you are in the area.Sincerely,Hotel Manag... read more
Do research before staying here. This last stay makes me question using Hotels.com for booking in the future. This place was dirty. No Wi-Fi unless you paid an extr fee. The staff was incoherent. I will never stay at this hotel again.
Business response:
Dear Carolyn, Thank you for sharing your experience with us. We apologize for the issues you encountered during your stay. The cleanliness concerns, lack of included Wi-Fi, and difficulties with the staff are not indicative of the experience we aim to provide. We value your feedback and take it seriously as we strive to improve our services. Regarding Wi-Fi, we apologize for any confusion; typically, it is complimentary for all guests. We regret that we fell short of your expectations and hope you might reconsider staying wi... read more
The linoleum floor was sticky from overuse of cleansers and the carpet had a wet feeling probably from the overuse of cleansers.
Business response:
Dear Darren, Thank you for sharing your experience with us. We apologize for the inconvenience caused by the condition of the floor and carpet during your stay. Maintaining cleanliness without compromising guest comfort is our priority, and we regret falling short of your expectations in this regard. Your feedback is valuable and will be shared with our housekeeping team to ensure we strike the right balance in our cleaning protocols. We appreciate your understanding and hope to have the opportunity to welcome you back for a... read more
Property was dirty and smelly
Business response:
Dear Nancy, We sincerely apologize for the unpleasant conditions you encountered during your stay. Cleanliness and comfort are top priorities for us, and we regret that we did not meet your expectations. Your feedback is crucial, and we will address these issues with our team immediately to ensure improvements. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
No hot water in the room!
Business response:
Dear Dr. Angela, Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the lack of hot water during your stay. Ensuring a comfortable experience for our guests is a top priority, and we regret that we fell short. Your feedback is invaluable, and we are addressing this issue with our maintenance team to prevent future occurrences. We appreciate your understanding and hope to provide a better experience in the future.Sincerely,Hotel Management
Terrible The sink was filthy. The bed was stiff. The air conditioner barely worked. They kept the morning breakfast behind the desk, so you had to ask for your offbrand prepackaged danish like an orphan begging for food.
Business response:
Dear Richard, We sincerely apologize for the disappointing experience you encountered during your recent stay. Cleanliness and comfort are our top priorities, and it's concerning to hear about the condition of the sink and bed. Additionally, we regret any inconvenience caused by the air conditioner and the breakfast setup. Your feedback is invaluable, and we will address these issues promptly with our team to ensure improvements are made. We strive to provide a pleasant and comfortable stay for all our guests, and we hope to... read more
Supposedly a non smoking room but it smelled like smoke. Multiple lights did not work including the bathroom. Breakfast was a joke
Business response:
Dear BRUCE, Thank you for choosing our accommodation and for taking the time to share your experience. We sincerely apologize for not meeting your expectations with our complimentary grab-and-go breakfast. We strive to satisfy our guests and regret falling short in this instance. Your feedback on breakfast preferences is valuable, and we will consider it as we continuously improve our offerings. Additionally, while smoking is allowed in designated areas, it should never impact our non-smoking guests. Please accept our sincer... read more
Smelled like smoke. I reserved a non smoking room. Several lights did not work including bathroom lights
Business response:
Dear BRUCE, We apologize for the inconvenience you experienced during your stay. Ensuring a comfortable, smoke-free environment is a priority, and we regret that we did not meet your expectations in this regard. While smoking is permitted in designated areas, it should never affect our non-smoking guests, and we sincerely apologize for any disturbance caused. Your feedback is crucial, and we will use it to prevent similar issues in the future. Furthermore, our maintenance team is addressing your concerns regarding the lights... read more
Frequently asked questions about Extended Stay America - Chicago - Skokie
How is Extended Stay America - Chicago - Skokie rated?
Extended Stay America - Chicago - Skokie has a 3.4 star rating with 2,471 reviews.
When is Extended Stay America - Chicago - Skokie open?
Extended Stay America - Chicago - Skokie is open now. It will close tomorrow at 12:00 a.m.