This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Skokie
- Hotels
- Skokie, IL
About this business
Location details
5211 Old Orchard Rd., Skokie, IL, 60077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room in poor condition. No one at front desk when we came to check in. Waited for about 5 minutes. Room in terrible condition - cracked counters, lights out, weird hooks, loose shelves/drawers, etc.
Business response:
Dear Guest, Thank you for sharing your concerns with us. We regret that your experience during check-in did not meet your expectations, and we apologize for the condition of your room. Your feedback regarding the issues you've encountered is invaluable, and it will be addressed with our maintenance team to ensure improvements are made. We appreciate your insights and hope to provide a better experience.Sincerely,Hotel Management
The rooms were dirty, the fridge was rusty and chipping, there was hair all over the air conditioning unit. It was musty, and the floor was sticky. We slept on top of the covers and kept our sandals on while we walked around the room. The service desk did not know what they were doing at check in, and the two attendants seem to get along. There was groups of people just sitting in the parking lot smoking and drinking.
Business response:
Dear Sadie, Thank you for your detailed feedback. It's concerning to hear about the challenges you faced during your stay. We strive to maintain high standards, and it's clear that we fell short. Your comments regarding room cleanliness, maintenance, and the check-in process have been noted and will be addressed with our team. We appreciate your insights and apologize for the inconvenience you experienced.Sincerely,Hotel Management
Nasty dirty stains unsatisfied
Business response:
Dear Wilfredo, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our guest accommodations, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely,Hotel Management
Esta propiedad está horrible. Necesita mantenimiento y actualización. No servicio de housekeeping. Para el precio que se pagó no los vales.
Business response:
Dear Jose, Thank you for sharing your feedback. We apologize that the condition of the property did not meet your expectations and regret that this impacted your stay. Please know, our housekeeping services are provided to guests staying eight or more nights, respecting their privacy of home-like living. However, these services are always available upon request for a minimal fee. Your comments are important to us, and we will address these concerns to enhance the experience for our future guests. We hope to have the opportun... read more
Sticky floor in room, dirty carpet. Permanent marks in shower. Low water pressure from sink. Pieces of trash in hallway.
Business response:
Dear Gregory, Thank you for your feedback regarding your recent experience. We regret to learn that the condition of your room and the common areas did not meet your expectations. Cleanliness and maintenance are priorities for us, and we appreciate your observations, which will help us make necessary improvements. Your comments regarding the water pressure and hallway cleanliness are also noted. We hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
My room was dirty, next room the door wouldn’t open. The inside of the hotel smelled and was also dirty. I never even got a room and the hotel and Expedia would not let me cancel. I left anyway,
Business response:
Dear Allison, Thank you for sharing your experience. We sincerely apologize for the condition of your room and the issues you encountered during your stay. Your concerns regarding cleanliness and accessibility are taken seriously, and we are actively addressing them to ensure better experiences for our guests. We understand the frustration of not being able to cancel and appreciate your feedback. We hope to provide a more satisfactory stay in the future.Sincerely,Hotel Management
Disgusting and Old Old and disgusting. Room had a broken ironing board, broken fire alarm, carvings in the door, broken door latch, smell of cigarette smoke, broken toilet seat, and on-and-on! My mom's fridge looked like it came out of a dumpster. Really a dissapointment for the price and location. Sadness is the mood.
Business response:
Dear John, Thank you for your feedback. We are genuinely sorry about the issues you encountered during your stay. This is not reflective of our standards, and we appreciate you bringing these concerns to our attention. We are committed to addressing these problems with our team to enhance the guest experience. We hope you might consider staying with us again for a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Skokie
How is Extended Stay America - Chicago - Skokie rated?
Extended Stay America - Chicago - Skokie has a 3.4 star rating with 2,471 reviews.
When is Extended Stay America - Chicago - Skokie open?
Extended Stay America - Chicago - Skokie is open now. It will close tomorrow at 12:00 a.m.