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Extended Stay America - Chicago - Skokie
- Hotels
- Skokie, IL
About this business
Location details
5211 Old Orchard Rd., Skokie, IL, 60077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
this hotel was like home less shelter. people are sitting in the hallway on the floor . i stayed 3 night did not clean the room . there was no napkin or tissue in the first place .i went to get the toilet paper from the first desk. Very disappointed
Business response:
Dear Muhshtaq, Thank you for sharing your concerns. We are sorry to hear about the issues you experienced during your stay. We understand the importance of a clean and secure environment, and it is regrettable that this was not reflected in your visit. Your feedback about room cleanliness and available amenities will be reviewed carefully to improve our services. We appreciate your input and hope for an opportunity to offer a better experience in the future.Sincerely,Hotel Management
Do Not Old, dirty, and smelly rooms. The daughter had spoiled food in the fridge. Towels on the floor were left black when used.
Business response:
Dear Michael, Thank you for taking the time to share your feedback. We're very sorry to hear about the issues you experienced with the room cleanliness and maintenance. This is not the standard we aim to uphold. We are addressing these concerns with our team to ensure better conditions for future guests. Your feedback is invaluable in helping us improve. We hope you will consider staying with us again and giving us another chance to provide a better experience. Sincerely,Hotel Management
Key cards kept not working, very dirty, toe nails on floor, towels turned black from the floor, shower head broken, dirty fridge, dirty sinks.
Business response:
Dear Brian, Thank you for sharing your experience. It's concerning to hear about the issues you faced during your stay. We strive to provide a clean and comfortable environment, and it is clear we fell short in this instance. Your feedback is essential, and we are taking steps to address these concerns. We hope to provide a more positive experience in the future.Sincerely,Hotel Management
This hotel is terrible.
Business response:
Dear Shukrani, Thank you for your feedback. We regret to hear that your experience did not meet your expectations. Our goal is to provide a comfortable stay for all our guests, and we take your comments seriously. We are currently reviewing the issues you’ve mentioned to make necessary improvements. Your input is important to us, and we appreciate you bringing this to our attention.Sincerely,Hotel Management
I told the staff about the ac and they never came to fix it
Business response:
Dear Chava, Thank you for your feedback. We’re sorry to hear about the issue with the AC and that our staff didn’t address it promptly. We understand how important a comfortable room is, and this is not the level of service we aim to provide. Your comments will be shared with our maintenance team to prevent such occurrences in the future. We hope to better serve you in the future.Sincerely,Hotel Management
Horrible conditions- floor was filthy. Smell was nasty- cleaner smell overpowering. People sitting on the curbs- smoking near the doors- propping open the doors- because the keys don’t work. Air conditioning worked but there was still moisture in the room which made it I uncomfortable. Sheets were like burlap. The best were the two roaches that paid a visit to us this morning. One crawled in under the door from the hallway. At that point I said we were out of there. I booked for one night- did not look at the reviews- my big... read more
Business response:
Dear Laura, Thank you for sharing your experience. We sincerely apologize for the various issues you faced during your stay, from the condition of the room to the concerns about safety and cleanliness. Your feedback is vital, and we are committed to addressing these problems immediately to improve the quality of our accommodations. We regret the discomfort you experienced and appreciate your comments, which help us strive for better standards.Sincerely,Hotel Management
The first room they gave me was dirty, food on the floor & in the refrigerator. No toilet paper at all and no towels at all. The room smelled horrible... like something rotting somewhere. Even the guy from the desk said it was horrible when he came to give us different room keys. Which took us to a room that had half a roll of toilet paper & at least a clean refrigerator. There was open tomato sauce in the cabinet, along with moldy hotdog buns, open boxes of food, etc... 2 different room and clearly not cleaned. A complete d... read more
Business response:
Dear Heidi, Thank you for your comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered in the room you visited. We regret any oversights in preparing your room. Our goal is to offer each guest a suite that is clean and refreshing. Rest assured, we will address this promptly with our concerned team. All the rooms that were delivered were double-checked, but we are sorry if we missed something in between. Please allow us to check out what went wrong and ensure we are able to han... read more
Frequently asked questions about Extended Stay America - Chicago - Skokie
How is Extended Stay America - Chicago - Skokie rated?
Extended Stay America - Chicago - Skokie has a 3.4 star rating with 2,471 reviews.
When is Extended Stay America - Chicago - Skokie open?
Extended Stay America - Chicago - Skokie is open now. It will close tomorrow at 12:00 a.m.