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Extended Stay America - Chicago - Skokie
- Hotels
- Skokie, IL
About this business
Location details
5211 Old Orchard Rd., Skokie, IL, 60077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Location and communications in the area, parking lot.
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
No available rooms with reservation I did not even get to stay here because they overbooked this hotel. I had 2 young children with me as well as my boyfriend so I had booked a room with two beds. When I get there I was told they could not give me the room I had but could give us two separate rooms with single beds in there. I told her that would not work with my kids. I pretty much got told oh well..I'm sorry you wont be able to stay here then. Never gave me an idea of other hotels to go to or anything. We went across the p... read more
Please do not stay at this property...it is lacking in cleanliness, professionalism, amenities, quality, and so much more! First, the room smelled like dirty feet, the furniture was well worn to the point of replacement, and is was visibly dirty. The next room they put me in was acceptable but the next morning I discovered stains on the sheets and a couple of dead bugs which didn't come from me. The entire facility felt as though it had a layer filth. First and last stay for me. I'll gladly spend more to stay elsewhere.
Business response:
Thank you for your review of our hotel. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure corrective actions are taken. It is very disappointing to read reviews such as this. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Place sucks. The bedding is cheap. Only benefit is that you can park your car for free.
Business response:
Jackie, thank you for posting a review of your stay. We are sorry your stay at our hotel was anything less than stellar and regret the inconvenience you had due to the bedding in your accommodation. Kindly note, our front desk is available to address issues such as this, and we would have been happy to provide you with another room upon request. We hope you will give us another chance to provide you with a much-improved experience. Sincerely, Hotel Management
No one in the front ever and had fire alarms n had to evacuate room. Horrible n the rooms smelled.
Business response:
Thank you for staying with us and for taking the time to leave your comments. We apologize for the major inconvenience you experienced when the smoke alarms went off. Thankfully, it was a false alarm, but we understand your frustration nonetheless. We are also sorry for the difficulties you faced at our front desk and the uncommon smell you encountered in your room. We will follow up on your concerns to ensure we are well poised to serve our future guests. Thank you again, and we hope you will consider giving us a second cha... read more
The first room we were given was super dirty, garbage, food waste everything was there.when we complained then they gave us a different room but too small. Booking said breakfast included however there was only coffee and nothing else. On top of that, fire alarm rang at 1 in the morning since some staff placed paper in microwave. Overall horrible experience. We needed a room for one night only, so thanks god we didn’t have to stay long. Never again with Extended stay America.
Business response:
Thank you for writing a review regarding your stay at our hotel. We apologize for the difficulties and your disappointment with our breakfast offerings. Based on your feedback, we are working with our food and beverage team to address your concerns and identify where we can make improvements. We are also sorry for the major inconvenience you experienced when the smoke alarms went off. Thankfully, it was a false alarm, but we understand your frustration nonetheless. We appreciate your feedback, and we hope to welcome you agai... read more
They expect you to come down to let them know they have to come clean the room, when they know you paid for at least 3days in their hotel.
Business response:
Thank you for providing us with details about your stay. We sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We are grateful for the feedback you provided, and we hope you will choose to stay with us again. Sincerely, Hotel Management
Breakfast is grab and go. Room was musty and the sheets smelled like vomit.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your visit. We are working with the housekeeping department to make sure all procedures are being followed, so this does not happen in the future. We are also sorry our breakfast offerings did not meet your expectations. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Skokie
How is Extended Stay America - Chicago - Skokie rated?
Extended Stay America - Chicago - Skokie has a 3.4 star rating with 2,472 reviews.
When is Extended Stay America - Chicago - Skokie open?
Extended Stay America - Chicago - Skokie is open now. It will close tomorrow at 12:00 a.m.