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Extended Stay America - Chicago - Skokie
- Hotels
- Skokie, IL
About this business
Location details
5211 Old Orchard Rd., Skokie, IL, 60077, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sink clogged. Shower didn’t work. Had to leave.
Business response:
Thanks for sharing your review. We offer our sincere apologies for the maintenance issue which impacted your stay. We appreciate you bringing these issues to our attention, and we want to let you know our engineering team is already working to address the problems you mentioned. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The hotel is poorly maintained with zero service and rooms only get cleaned once a week.
Business response:
First and foremost, we would like to offer you my apologies for the inconveniences that you experienced during your stay with us. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are also sorry if our housekeeping service was not shared at the time of your check-in. This service is done on a weekly basis to respect the privacy of our long term guests so as to offer minimal intrusion. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel... read more
Disappointing Worst experience .. will not book again
Business response:
Saikumar, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
This should not be rated as a 3* hotel. The room smelled like mould under carpets. Although it was described as non-smoking I could smell cigarette smoke. There was no utensils in the room. Even basic such as a water glass. The lift was not Working.
Wi Fi did not work and no discount was offered. I specificaly chose this hotel on Expedia because of working wifi. I actually called earlier to find out if they had rooms. She did not tell me about no wifi!!! Bathroom wasn't clearn!!
Bathroom was not clean, the service was awful. It doesn’t take much to clean the bathroom before the next person checks in . The sink would get clogged. There wasn’t any hot water to shower in. And as I was trying to shower and a ball of hairs came out of the tub.
Business response:
Thank you for sharing your experience at our hotel. We sincerely apologize for the cleanliness and maintenance issues you encountered in your room. Please be assured that we have shared your feedback with the respective teams, and we’re taking appropriate steps to correct the problems you mentioned. We hope you will give us another chance to impress you on your next trip through this area. Sincerely, Hotel Management
Room old and finishes were dated. The room and hallways smelled.
Business response:
Thanks for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Bad rooms and poor breakfast. It was misleading which said breakfast for 4! It was granola bars!
Business response:
Fahad, we apologize for the issue you had with your room and for your disappointment with our complimentary grab-and-go breakfast. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Hotel and my room especially smelled musty.
Business response:
Valerie, thank you for your review. Please accept our apologies for the unpleasant smell you experienced during your stay. We assure you that we have shared your concerns with our housekeeping team, and we’re working with them in an effort to remove the smell from our property. We hope you will visit us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Skokie
How is Extended Stay America - Chicago - Skokie rated?
Extended Stay America - Chicago - Skokie has a 3.4 star rating with 2,471 reviews.
When is Extended Stay America - Chicago - Skokie open?
Extended Stay America - Chicago - Skokie is open now. It will close tomorrow at 12:00 a.m.