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Extended Stay America - Chicago - Vernon Hills - Lake Forest
- Hotels
- Vernon Hills, IL
About this business
Location details
215 N. Milwaukee Ave., Vernon Hills, IL, 60061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
El servicio fatal, el hotel tiene cucarachas y aparte no me quisieron cambiar las sábanas, no pedi que me hicueran el cuarto, solamente puedi cambiar las sábanas, estube 2 noches y dijeron que no lo podían hacer, que no abia personal, supuestamente,🤔😖
Business response:
Thank you for being our guest. We are sorry for the service issue you experienced and regret the inconvenience it caused. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary.Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Please revisit us so we can ma... read more
It’s a bed, bathroom and a room. Bare minimum....
Business response:
Thank you for your review. We are sorry for the issues in your suite. We are working with the appropriate department for review and action. We appreciate your business and hope to see you again soon. Sincerely, Hotel Management
Nothing it was horrible i was afraid to go to sleep.
Business response:
We apologize for the disappointing experience you had as our guest and for the issues you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We hope you will give us a chance to provide you with the hospitality for which we are known on a future visit. Sincerely, Hotel Management
Great front desk staff - very friendly. The place is permeated with curry smell - disgusting. Also a lot of mold smells throughout. The advertised breakfast is a bowl of granola bars - with a sign reading "one per person" ... hardly satisfying and a false advert - there is no breakfast
Business response:
Thank you for the review. We apologize for the odor you encountered while here. Your concerns will be shared with the appropriate individuals to ensure a better experience going forward. We are also sorry the breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels. Sincerely, Hotel Management
The place smells of mold and curry. Friendly staff.
Business response:
Thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more attentive in their work. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
This is an older building that is lackluster and dimly lit. There was Hair in the bathtub and the first room I was in smelled like smoke. They were sold out - along with all other hotels in the area - and couldn’t move me on the first night. The second room seemed to have an air conditioning that had a hard time keeping up. Also while not ESA’s fault, I had made a reservation for two queens and it went through as one bed.
Business response:
Thank you for posting a review. Please accept our apologies for the issues you experienced in the rooms you stayed in. We have shared your feedback with the appropriate teams, and we have taken actions to ensure that we do not repeat these problems going forward. We hope you will give us an opportunity to serve you again in the near future. Sincerely, Hotel Management
I booked a room for two nights through Expedia the hotel over booked so they did not have a room for me so at 11:30 at night after being at a hospital for my dad flying all the way from Florida and the idiot behind the counter rude and disrespectful kinda really upset after dealing with my dads brain surgery and then dealing with a rude disrespectful employee
Business response:
Thank you for sharing your review. We want to offer our sincere apologies for the reservation issue and for how poorly our associates handled this situation. There is room for improvement, so it has been discussed with appropriate teams in an effort to enhance our service levels going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
We had bought a room for seven days. On our first night we was Tuesday we did not arrive until 10 o’clock but I had called ahead the toll-free number and it told them I was running late so they put me on hold and they called ahead to the hotel and said it was no problem . When we did arrive at the hotel at 10 give them our n. When we did arrive at the hotel at 10 PM gave them our name they told us that they had no rooms that they were overbooked. And there was nothing they could do because the booking agency or report them a... read more
Business response:
We offer our most sincere apologies for not being able to accommodate you and that our team could not assist you regarding the inconvenience caused due to the third party website. Please consider a return visit to our hotel so that we can provide you with an improved experience on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Vernon Hills - Lake Forest
How is Extended Stay America - Chicago - Vernon Hills - Lake Forest rated?
Extended Stay America - Chicago - Vernon Hills - Lake Forest has a 3.7 star rating with 1,338 reviews.
When is Extended Stay America - Chicago - Vernon Hills - Lake Forest open?
Extended Stay America - Chicago - Vernon Hills - Lake Forest is open now. It will close tomorrow at 12:00 a.m.