Extended Stay America - Chicago - Vernon Hills - Lake Forest

Anonymous 

on Expedia

6 years ago

This is an older building that is lackluster and dimly lit. There was Hair in the bathtub and the first room I was in smelled like smoke. They were sold out - along with all other hotels in the area - and couldn’t move me on the first night. The second room seemed to have an air conditioning that had a hard time keeping up. Also while not ESA’s fault, I had made a reservation for two queens and it went through as one bed. 

Anonymous 

on Expedia

6 years ago

I booked a room for two nights through Expedia the hotel over booked so they did not have a room for me so at 11:30 at night after being at a hospital for my dad flying all the way from Florida and the idiot behind the counter rude and disrespectful kinda really upset after dealing with my dads brain surgery and then dealing with a rude disrespectful employee 

Anonymous 

on Expedia

6 years ago

We had bought a room for seven days. On our first night we was Tuesday we did not arrive until 10 o’clock but I had called ahead the toll-free number and it told them I was running late so they put me on hold and they called ahead to the hotel and said it was no problem . When we did arrive at the hotel at 10 give them our n. When we did arrive at the hotel at 10 PM gave them our name they told us that they had no rooms that they were overbooked. And there was nothing they could do because the booking agency or report them a... read more

Anonymous 

on Expedia

6 years ago

It clearly says there is complimentary area shuttle avail at this location which was very important to me. Get to check in and person says never heard of a shuttle. I show him the travelocity website. He says someone on travelocity must be writing false info of the hotel... 

Praveen Reddy 

on Expedia

6 years ago

Not suitable for long stay Did not provide coffee maker for 3 days. Did not have coffee pods had to buy from outside. Basic room . Breakfast useless. No laundry detergent had to buy out. 

Anonymous 

on Expedia

6 years ago

Would make a different choice next time. While the room was clean, bed was comfortable...this is NOT what I expected at all! The rooms need some updating. And there could have at least been a coffee maker. 

Anonymous 

on Expedia

6 years ago

Musty room Room was updated and appeared clean however there was a strong musty smell that triggered by allergies. Kept the windows opened the entire stay (4 nights) but the odor was still lingering. Kitchen cupboards and drawers were totally empty - no utensils, plates, glasses. Was I really supposed to request these items? Upon check-in, I inquired about the fitness center, as it was listed that a nearby fitness center was available. I was told there was no such amenity, that there was no fitness center onsite and that the... read more