Extended Stay America - Chicago - Woodfield Mall

Business response:

Dear Sophoun, We appreciate you being our guest and providing your feedback. It's great to know your stay was enjoyable overall. However, we apologize for any miscommunication regarding our in-suite amenities. Our guests often bring personal items from home to use in their suite, so our hair dryers and toiletries are available upon request at the front desk and are always complimentary. Please accept our apologies if we did not communicate this to you during check-in. Thank you so much for staying with us, and we look forwar... read more

Business response:

Dear Carmen, Thank you for sharing your experience. We are delighted to hear that your stay was excellent, as always. It is wonderful that we continue to meet your expectations, and we look forward to welcoming you back to Extended Stay America for another enjoyable visit. Sincerely, Hotel Management 

Business response:

Dear Zach, Thank you for your kind words! We’re thrilled to hear that you enjoyed the cleanliness and privacy of your stay. It’s also wonderful to know that our staff made a positive impression. Your feedback means a lot to us, and it’s always rewarding to hear that our efforts are making a difference. Extended Stay America looks forward to welcoming you back for another comfortable and relaxing visit! Sincerely, Hotel Management