This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Yes.very welcoming to pets. Clean rooms and bathrooms
Business response:
Dear Guest, We are so happy to hear you felt comfortable bringing your furry companion along! It is wonderful to know you enjoyed a pleasant and well-kept environment during your visit. At Extended Stay America, we strive to create a welcoming atmosphere for both guests and their pets. Your feedback means a lot to us, and we look forward to hosting you again for another enjoyable stay soon. Sincerely, Hotel Management
Friendly staff
Business response:
Dear Guest, We are thrilled to see your perfect rating—thank you for sharing it with us! Knowing that your stay left such a positive impression truly means a lot to our team. We are always working to provide a welcoming and comfortable experience for every guest. Everyone at Extended Stay America appreciates your visit, and we look forward to the chance to host you again whenever your travels bring you back to the area. Sincerely, Hotel Management
Clean and quiet
Hotel was clean, bed was comfortable and the room and bathroom were spacious. For the amount of people there during my stay, it was really quiet. Front desk staff were all very friendly. My only complaint is that the microwave was taken out of my room and never replaced. I was told several times someone would bring one but they never did. I also had to supply my own dishes, pots and pans and utensils. I was told at check-in that everything was “scarce”. Not a huge inconvenience and something I dealt with.
Yes Excellent place quality was excellent.
Business response:
Dear Donald, Your description of your stay as an excellent experience truly makes our day! We are delighted to know your visit met your expectations and that you enjoyed the overall comfort and standards during your time with us. Thank you for taking a moment to share your feedback. Everyone at Extended Stay America appreciates your kind words and hopes to welcome you back again soon for another great stay. Sincerely, Hotel Management
Great service
First off I have to say, the staff here is like no other. They go above and beyond to help make your stay like no other. Friendly, courteous, and willing to help. The rooms are clean and the amenities help make you feel comfortable. I definitely recommend a stay here.
Business response:
Dear Guest, Thank you for taking the time to share your experience. Our team will be thrilled to hear your kind words about their dedication and service! It means so much to know you felt genuinely cared for and comfortable throughout your visit. Everyone at Extended Stay America sincerely appreciates your recommendation and looks forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Management
The staff is amazing, I appreciate the customer service. Khalil is awesome, he was welcoming upon check-in!
The guy working the front desk was soo nice! But then we got into our room - the kitchen area very dirty, bathroom floor had hair balls, the bed on the right side was soo caved down in only the middle as if 10 thousand bricks sat there for days.
Business response:
Dear Guest, Thank you for sharing your feedback and for recognizing the kindness of our front desk associate. We truly appreciate your comments and are glad to know you were welcomed warmly. At the same time, we sincerely apologize that the room's condition did not meet expectations. Cleanliness and comfort are very important to us, and we regret the inconvenience this caused during your stay. Your observations will be shared with our team so the appropriate areas can be reviewed and improved. We value your input as it helps... read more
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,629 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.