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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very good and friendly staffs. Good place to live when you don't have a car, you can walk, as you have many restaurants, super markets, clothings and a Mall close to this stay.
Business response:
Dear Guest, Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites. We look forward to welcoming you back soon! Sincerely, Hotel Management
Our kitchenette had nothing stocked in it. We had to go to the desk to request items. We also had to go get a TV remote. The continental breakfast included individually wrapped small blueberry muffins, granola bars and packets of oatmeal. Not really anything to choose from. Our “queen” beds also felt more like full size and was a tight squeeze for 2 adults to sleep.
Business response:
Dear Guest, We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. Additionally, we also regret that the breakfast selection did not meet your expectations... read more
The staff is very courteous. We didn't have any body or face towels in our room and the shower curtain wouldn't stay closed because the anchors in the rod were coming apart from the wall, causing the rod to droop and the curtain to fall from both sides to the middle. Still, it was quiet at night & the heat & appliances worked. I'd go back the next time I needed somewhere budget-friendly to stay for a while.
Business response:
Dear Guest, Thank you for sharing your experience with us. We are pleased to hear that you found our staff attentive and that you enjoyed the peaceful atmosphere. However, we sincerely apologize for the issues you encountered with the lack of towels in your room and the shower curtain rod not being secure. We understand how important these details are for a comfortable stay, and we regret that we fell short in these areas. Your feedback has been shared with our housekeeping and maintenance teams to ensure rooms are properly ... read more
I book this property often for my guests from my church where I am the pastor, and the staff has consistently made extra efforts to accommodate their needs, plus the price is affordable.
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,631 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.