Extended Stay America - Chicago - Woodfield Mall

Business response:

Dear Guest,Thank you for your feedback! We are glad you found your stay at Extended Stay America to be a good value. While we regret any inconvenience regarding amenities, we appreciate your understanding. Guest comfort is our priority, and we’re always looking for ways to improve. We hope to welcome you back for an even better experience!Sincerely,Hotel Management 

Business response:

Dear MICHELLE, Thank you for being our guest. We are glad you found our location convenient and enjoyed our reasonable rates. However, we regret that certain aspects of your stay fell short of expectations. We understand how unwanted odors and noise concerns can impact a guest's comfort, and we will share your concerns with our housekeeping and maintenance teams to prevent a recurrence. Guest satisfaction remains our top priority, and we appreciate you bringing these matters to our attention. We hope to welcome you back in t... read more

Business response:

Dear MICHELLE, Thank you for choosing Extended Stay America. It is rewarding to learn that you enjoyed the convenience of our accommodations and that you appreciated our attentive service. Our team works hard to ensure each guest receives seamless experiences, so we are thrilled we made this happen for you! We look forward to sharing your generous feedback with our team. We hope you will revisit us whenever you return to our area.Sincerely,Hotel Management