Extended Stay America - Chicago - Woodfield Mall

Business response:

Dear Kateryna, Thank you for sharing your experience with us. We're glad to hear that you found the room clean. We apologize for any inconvenience caused by the odor you encountered. Our team will address this promptly to ensure all our guests have a comfortable stay. Your feedback is valuable to us as we strive to improve our services. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management 

Business response:

Dear Oscar, We're delighted to hear that you enjoyed your stay at Extended Stay America! Providing a hassle-free experience is what we strive for. Your positive feedback encourages us to continue delivering exceptional service. We hope to welcome you back soon for another enjoyable stay. Thank you for choosing Extended Stay America for your accommodations.Sincerely,Hotel Management 

Business response:

Dear Greta, Thank you for taking the time to leave a positive review. We're delighted to hear that you had a great experience during your stay with us. Providing exceptional service and comfortable accommodations is our top priority. Your satisfaction is our ultimate goal, and we're thrilled that we could meet your expectations. Your feedback is truly appreciated, and we look forward to welcoming you back for another wonderful stay in the future.Sincerely,Hotel Management 

Business response:

Dear Guest, We apologize for the inconvenience you experienced during your stay with us. Providing a comfortable and relaxing environment is our priority, and we regret that the condition of the bed linens did not meet your expectations. Your feedback is valuable to us, and we will address the issues you have highlighted to ensure improvements are made moving forward. We appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant experience in the future.Sincerely,Hotel Management