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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was clean and customer service was good, but there was a stinch of marijuana coming thru the vent and hallways and we were under the impression the rooms are smoke free, as a result we will not be returning to Extended Stay.
Business response:
Dear Eric, Thank you for being our guest and informing us about the smoke issues you encountered. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We hope we have a future opportunity to restore your confidence in our hotel.Sincerely,Hotel Management
Good place to stay but the refrigerator freezer could have been cleaner.
Clean and comfortable Room was very clean and nice. Front desk staff was super nice and friendly during check in/out. Shower was fantastic as well. Definitely coming back here.
Business response:
Dear Guest, Thank you for choosing us and posting your kind remarks about our service and the hotel, Extended Stay America. It is lovely that you enjoyed our time with us. It was a pleasure having you stay with us, and we hope you will choose us again! Sincerely,Hotel Management
Needs a deep cleaning all around. You can hear through the walls. Nice staff.
Business response:
Dear Crystal, Thank you for being our guest and appreciating our staff. Although you had a pleasant stay but you felt that all the rooms needed a deep cleaning. So your feedback is shared with our housekeeping team to review. We hope you will stay with us another time so we can provide you with an enjoyable experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,629 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.