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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Extended Stay America Hotel Chicago - Woodfield Mall is located at 1200 American Ln, Schaumburg, IL. This business specializes in Hotels & Motels and Other Lodging.
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Jonathan, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
everything ok but the restroom not so clean
Business response:
Thank you for choosing Extended Stay America. We are delighted to know you had a pleasant stay and that you liked all of our offerings. Your feedback regarding the oversight is shared with our housekeeping team. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Went as expected, nothing was wrong with the room, and what we went for was not far from the hotel
Business response:
Mike, thank you for being our guest. We are happy to know our location was perfect for your needs and that you had an excellent stay with us. On behalf of everyone here at Extended Stay America, we invite you to visit us again soon. Sincerely, Hotel Management
Business response:
Judith, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Very dated property, some areas need repair, such as leaky faucets or windows that don't lock properly. Breakfast is not a true breakfast, it's a 'grab and go' station at the front door. Staff was fantastic.
Business response:
Thank you for taking the time to post a review. We are glad you were plesed by our staff. However, we have taken notes of your observations regarding the need to update and renovate, and we are currently having the same conversation with our Brand leaders. In the meantime, our Housekeeping and Engineering staff are committed to keeping our facilities clean, fresh, and up to date throughout our hotel. Thank you again for taking the time to share your sincere observations, and we hope to have the opportunity of welcoming you b... read more
Business response:
Karen, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Good, but could have been better Remote for TV was DISGUSTING!! Couldn’t believe it... room was good. Some staff were great. Location is central and really great. Lots of pot heads when we were there, so be ready for a contact high when walking thru the hall or going on the elevator! Not really the hotel’s fault, although I’m sure the front desk person had to have smelled it at one point. I understand why there isn’t much for breakfast since there is a kitchenette in the rooms, but would be nice to have a little more than ... read more
Business response:
Dear James, thank you for sharing both what you loved about your stay like our amazing staff, and what could have been better. We are so sorry for the smokey conditions. We are a non-smoking facility so this should have been addressed while you were in house. We will be more diligent moving forward. Thank you also for your suggestions regarding our grab and go breakfast. We will see what new offerings can be added in the future. Thank you for being our guest and we hope to see you again soon. Travel well. Sincerely, Hotel Ma... read more
The hotel was overbooked and we got downgraded to a single queen and rollaway, but they did comp is a night to make up for it.
Business response:
Anthony, thank you for choosing our hotel. We're sorry for the mix up with your reservations and for not being able to accommodate you in the room of your choice. Your feedback has been discussed with our team, and we’re reviewing our procedures, so this does not happen again. We’re personally following up on your concerns, so we are more consistent in our service delivery. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Alan was rad. Easy check in plus he got me dishes for the kitchen. My only complaint is that it was obvious that nobody cleaned the top of the fridge in a long time.
Business response:
Todd, thank you for choosing Extended Stay America. We are thrilled to read you were impressed with the service of our courteous staff and had a relaxing stay. Special thanks on behalf of Alan for highlighting her efforts. Reviews such as yours mean a lot! Thank you once more, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 4.2 star rating with 869 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.