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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible. Do not stay here The room didn't have a phone and it smelled like cigarettes. When i called the front desk (from my cell phone) all that she could offer me was an air freshener for the room. After I got off the phone i realized that the tv didn't work so i went to the front desk. Again I was offered an air freshener and told that there was nothing more she could do.
Was not able to check in due to hotel over booking and spent an hours and a half looking for another reservation
Unsatisfied Room was not as advertised on app
Business response:
Dear Antoine, Thank you for being our guest. We are genuinely sorry to learn that your accommodations did not meet expectations. We understand how frustrating it can be when the experience does not reflect what was presented. Please know that your feedback is being reviewed with urgency to help ensure greater accuracy in our future representations. We regret any inconvenience caused and hope to have the opportunity to provide a more seamless and positive stay in the future. Your insights are appreciated and support our commi... read more
I tried to check in and wasn’t allow due to not having a physical ID but a picture. And they decided to still keep my money instead of return it.
Business response:
Dear Devan, Thank you for bringing this matter to our attention. We understand how disappointing it must have been to encounter difficulty during the check-in process. Identification protocols are in place to help ensure a consistent and secure experience for all guests, and we regret that this disrupted your plans. We appreciate you sharing your concerns, and your comments will be shared with our team as we continue striving to maintain a respectful and dependable environment for everyone. We hope to welcome you under bette... read more
Will never comeback to this location. Dirty, smelly, and water leaking from ceilings. Outlets in rooms don’t work.
Business response:
Dear Mee, Thank you for taking the time to share your comments. We sincerely apologize for the disappointing experience you had during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We apologize for the inconvenience caused by the leaking ceiling and outlets. This does not reflect the standards we strive to uphold. Your feedback is invaluable, and we will address these matters with our team to improve our facilities and services. Thank... read more
Bedsheets and pillowcases were dirty and smelling bad, staff haven’t react immediately so frustrated
Business response:
Dear Diiarbek, Thank you for sharing your experience. We deeply regret the discomfort caused by the condition of the linens and the delay in addressing your concerns. Cleanliness and prompt service are top priorities, and it is disappointing to learn that we fell short during your stay. Please know your concerns have been shared with our team to ensure improvements. We appreciate your feedback, as it helps us enhance the comfort and satisfaction of our guests. We hope you will return so we can provide you with the exceptiona... read more
No maid service for the 4 days we were there. Breakfast consisted of oatmeal and bars.
Business response:
Dear Ray, Thank you for being our guest and for taking the time to give us your feedback. We apologize that you were dissatisfied with our housekeeping services. While our housekeeping is done weekly to respect our guests' privacy and offer minimal intrusion, we are always happy to provide fresh linens and whatever we can to make the most of your stay. If there was any miscommunication about our services during check-in, please accept our apologies. Furthermore, we are sorry the breakfast options were not to your liking. You... read more
The worst experience ever . I booked a room here and was told that i didnt show up in their computer totally unprofessional and unacceptable dont book with them if you plan on staying there because as i found out the hard way ,They do not care about their customers and they do not do good business your better off at motel 6 honestly
Business response:
Dear Juan, We’re truly sorry to hear about the frustration and inconvenience you experienced. What you experienced does not reflect the level of service we strive to provide, and we understand how upsetting it must have been to arrive and face this situation. Your feedback has been shared with the appropriate team to ensure processes are reviewed and improved. We regret that your experience left such a negative impression and appreciate you bringing this matter to our attention. Please allow us another opportunity to show yo... read more
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,585 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.