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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had a kitchen but cupboards were empty. Sofa sleeper was suppose to be a double bed the mattress in it was a twin had to go down and ask for the bedding nothing was in the room towels looked dingy and dirty.
Business response:
Dear Kevin, Thank you for providing your feedback. It is disappointing to learn that the accommodations did not meet your expectations, especially regarding the kitchen setup and bedding arrangements. We sincerely apologize for any inconvenience caused by the lack of essentials and the condition of the towels. Guest comfort and satisfaction are priorities, and your observations have been shared with the appropriate teams to address these concerns. We appreciate you bringing these issues to our attention and hope to have the ... read more
Noisy and not relaxing at all The floors were sticky and there were very very loud people above us that stomped across the floor from 7pm to 8am when we left. I tried to call down to the front desk to complain but no one would answer the phone. We got no sleep.
Business response:
Dear Guest, Thank you for your candid review. We understand how a restful night is essential, and it is unfortunate that outside disruptions impacted your comfort. We also recognize how frustrating it must have been to be unable to reach someone when you needed assistance. Your satisfaction and comfort are our priorities, and your feedback gives us important insight as we continue working to improve guest satisfaction. We hope you'll consider giving us another opportunity in the future to offer a more enjoyable visit.Sincere... read more
First the room i booked said it was furnished with a king bed and full size sofa bed. There was no sofa bed. The bed had crumbs and hair in it. Bathroom sink had hair and look to be crumbs in it,so did the bathtub
Business response:
Dear Guest, We sincerely apologize that your stay was anything other than enjoyable. Your comfort and satisfaction are of utmost importance to us, and we regret that the room did not align with your expectations. We are sorry for any housekeeping oversights and any disappointment caused by the absence of a sofa bed. We will review these matters internally to prevent a recurrence and ensure our guests' satisfaction moving forward. We appreciate your insights and the opportunity to improve. We hope you'll consider giving us an... read more
Totally disappointed and will never use again! Location was great, and the Desk Clerk on duty in the afternoons were great, but there were too many issues with the hotel and the room. It was surprising because from outside, the building looks good and modern. Inside it's dated and there is a distinct odor of cigarette smoke, even though the hotel is designated Non-Smoking. The carpets have a stale odor as well. The Kitchen is ok, with cabinet space, sink, microwave, full Refrigerator and hot plates for a stove, but is stocke... read more
Business response:
Dear Guest, We are sorry to learn that your stay did not meet expectations. While we are glad you found our location and afternoon staff welcoming, we deeply regret the multiple concerns you encountered. Cleanliness, maintenance, and guest comfort are top priorities, and your feedback is invaluable in helping us improve. We apologize for the housekeeping oversights and lack of communication regarding our kitchenware policy, as well as any inconvenience caused by the sofa bed and common area conditions. Additionally, your com... read more
Spend the extra money Dated…rooms were nasty and had a very bad smell. After the third room replacement I just requested a refund.
Business response:
Dear Guest, It is disheartening to read that your experience was anything other than satisfying. Please accept our apologies for the inconvenience and frustration caused by having to go through multiple room changes. Providing a clean and comfortable environment is of utmost importance to us, and we take your concerns seriously. Your feedback is valuable, and we will be addressing these concerns with our team to uphold our standards and prevent a recurrence. While we understand your frustration, we would love the opportunity... read more
Not great. The whole placed smelled and the room was run down.. The “free breakfast” was coffee & two different packaged snacks you could grab.
Business response:
Dear Guest, We were sorry to read your comments, and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We will share your feedback with our team so these issues do not happen again. We hope to have you stay with us once again so we can provide you with the seamless visit you de... read more
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,585 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.