Extended Stay America - Chicago - Woodfield Mall

Business response:

Dear Jennifer, Thank you for your feedback. We are sorry to learn that your experience with our front desk team did not meet expectations. At Extended Stay America, we strive to provide friendly and welcoming service, and we will address this concern with our team. We appreciate your comments and hope to provide a better experience on your next visit.Sincerely,Hotel Management 

Business response:

Dear Marat, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced with the billing issue and understand your frustration. While we strive to ensure a smooth and accurate process, it seems there was an error that should have been resolved promptly. We regret that the refund was not issued as expected. Rest assured, we will review this with our team to ensure timely resolutions moving forward. We value your feedback and would appreciate the opportunity to serve you be... read more

Business response:

Dear Suzy,Thank you for choosing us and sharing your feedback. We are sorry to hear that your stay did not meet your expectations. Guest satisfaction is very important to us, and we would appreciate the opportunity to learn more about your experience. Your feedback can help us improve, and we hope you consider giving us another chance in the future.Sincerely,Hotel Management 

Business response:

Dear Sofia, We want to thank you for your recent stay and for taking the time to post your review. We sincerely apologize for the delay you experienced upon arrival. We understand how important it is to receive prompt assistance, and we regret that we did not meet your expectations this time. Please rest assured that we are addressing this matter with our team to ensure more efficient service in the future. Your experience is important to us, and we appreciate your patience. We hope to have the opportunity to provide you wit... read more

Business response:

Dear Saju, Thank you for taking the time to review your stay with us. We sincerely apologize for the mix-up with your room type, as we understand how inconvenient this must have been, especially with your children accompanying you. We also regret that the breakfast options and coffee quality did not meet your expectations. Additionally, we are sorry to learn about the kitchen cabinets and lighting issues you experienced. Your feedback is invaluable, and we will share it with our team to enhance our services. We appreciate yo... read more

Business response:

Dear Nathan, Thank you for staying with us and for reviewing your experience. We sincerely apologize for the inconvenience regarding your late checkout and the disruption to your sleep. We understand how crucial rest is, especially after a late check-in, and we regret not meeting your standards. Your feedback is invaluable in helping us improve our service, and we are committed to addressing these issues with our team to ensure they do not occur again. Your satisfaction is important to us, and we genuinely hope you will reco... read more