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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was placed in a room that was not cleaned from the previous tenant. The bed was missing sheets and pillow covers. The bathroom didnt even have toilet paper and the room smelled like someone was smoking.
Business response:
Dear Edwin, We sincerely apologize for the unacceptable condition of your room upon arrival. Providing a fresh and comfortable stay is our priority, and it’s disappointing to hear that we fell short in this aspect. Your concerns about housekeeping and odors are being addressed with our team to ensure this does not happen again. We appreciate your feedback as it helps us improve, and we hope you’ll consider giving us another chance to provide you with a much better experience in the future. Sincerely,Hotel Management
No one else....
Business response:
Dear Michal, Thank you for your feedback. We truly value the insights of all our guests. We regret that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have faced. Your comments are important to us, and we will review them with the team to ensure improvements moving forward. We hope to have another opportunity to better serve you in the future.Sincerely,Hotel Management
Loud. Thin walls and people talking loud and going up and down the hallway past 11pm, into the next day. Free breakfast i was told when i checked in was a grab and go. Ok i guess but when i showed up everything was gone. Asked if they could restock and all they had was a nutra-grain bar. They said they had no more oatmeal or anything. When i check out the person asked how my stay was and i said id had better and that was it. No interest in asking why, how could they improve, could they help in anyway. 1 star.
Business response:
Dear William, We sincerely apologize for the disruptions you experienced during your stay and for any disappointment caused. We understand how important a quiet, comfortable environment is and regret the noise trouble. Additionally, we have noted your concerns regarding the grab-and-go breakfast and will use your comments to enhance the guest experience moving forward. Your experience does not reflect the level of service we strive to provide, and we truly appreciate you bringing these matters to our attention. We hope you’l... read more
The place was not clean at all. From the point of entry and check in you could see trash debris everywhere. It looks like it had not been vacuumed in a week. when i got to second floor elevator door opened there was a very foul smell. Proceeded to my looked down there was a open bag of soiled baby pampers and when i opened the room door 210 the bed was not made and no pillow cases on the pillows and the next day i was woke by barking dogs on every floor. Overall a very very bad stay.checked out early and went home.would have... read more
Business response:
Dear Tony, We are truly sorry to read about your disappointing experience during your stay. Cleanliness and comfort are of the utmost importance to us, and we deeply regret that your room and the common areas did not meet the standards you expected. Please accept our sincerest apologies for the condition you encountered, including the issues with the room and noise. We understand how frustrating this must have been, and we appreciate you bringing it to our attention. Rest assured; we are committed to making improvements and ... read more
Checkin went well. Came back down to grab my stuff from my car 10 minutes after checkin. The front desk staff was screaming and holding a knife while swearing at a guest over the counter. I walked outside the back door. Within 5 minutes I wasn’t allowed back in the hotel for almost an hour because of the police. Then someone puked in the lobby and in the elevator and three hours later it still wasn’t cleaned up.
Business response:
Dear Vanessa, Thank you for bringing this to our attention. We sincerely apologize for the distressing situation you encountered during your stay. Such incidents are highly unusual and do not reflect the safe, welcoming environment we strive to maintain. We regret the delay in addressing the cleanliness concerns and any disruption caused. Please be assured that we take these matters seriously and are committed to improving our guest experience. Your feedback is invaluable in helping us ensure such occurrences are handled mor... read more
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,585 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.