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Extended Stay America - Chicago - Woodfield Mall
- Hotels
- Schaumburg, IL
About this business
Location details
1200 American Ln., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
WHAT A MESS The first room we were given was filthy. The bathroom light didn't work, the microwave was dirty the refrigerator was dingy and old the floor had bug shells in the corners and one of the beds was wobbly that the mattress with base came completely up from the floor when you just sat on the edge. We asked to move to another room and although the lady at the front desk was very pleasant she didn't know what condition the room was in. When she moved us the second room was a little better but when we saw the curtains ... read more
Business response:
Dear Patricia, Thank you for sharing your review with us, and we sincerely apologize for the issues you encountered during your stay. It's disheartening to learn that your initial room did not meet the expected standards, and we understand how frustrating this was for you. While our team strives to ensure a comfortable environment, we clearly fell short in this instance. Your feedback is invaluable, and we will work on improvements to enhance our services and accommodations. We hope you will consider giving us another chance... read more
The tv wasn’t working the refrigerator wasn’t getting cold at all and it was nets flying around everywhere in the bathroom from the sewer and plus they gave us a handicapped room. The linen on the bed was dirty and the carpet was nasty as well next time I will be going to their other location
Business response:
Dear Dominique, Thank you for your feedback. We sincerely apologize for the issues you experienced during your stay, including maintenance and cleanliness concerns. Your insights are valuable, and we take them seriously as we work to enhance our services. Please know that we will address these matters with our team to ensure improvements for future guests. We regret that the assigned room may not have met your preferences, and we appreciate your patience. We hope to have the chance to provide you with a more pleasant experie... read more
My room did not have tV, i called and they had no rooms to accommodate, I asked for discount and employee told me to call on Monday for manager
Business response:
Dear Ciara, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Our stay was short but enough to consider not returning to this hotel. Our first morning on our way out for the day we wanted to get some coffee and it was out and it was only 9am. When we returned back in the evening hours on our way to our room we noticed there was a trash bag in front of someone else's room . No big deal at the time but it was left there for the next 36 hours and started to smell really bad. I had to call down to alert them to fact and the next morning the bag was gone but the stench still lingered in the... read more
Business response:
Dear Marco, Thank you for sharing your experience. We sincerely apologize for the inconvenience you encountered during your stay, particularly with the coffee shortage, delayed trash removal, and lack of responsiveness at the front desk. These issues are not reflective of the standard we strive to maintain. We are addressing these concerns with our staff to ensure better service moving forward. We appreciate your feedback and hope you will consider giving us another chance to provide a more positive experience in the future.... read more
Everything is old and dirty! Carpet on the way to rooms is filthy and smelly! No shampoo, no body lotion, no hair conditioner in the bathroom, the floor in the room is filthy, the microwave and the fridge are filthy! “ dirty and old”! The 2 receptionists I met are nice and respectful but they are obviously helpless because they have nothing to help us! I would blame the management who left the property miserable like that. I would never stay in Extended Stay America again! The picture online are fake and not what we saw in r... read more
Business response:
Dear Omar, Thank you for sharing your experience with us. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay, as well as the disappointment regarding the condition of our property. Your feedback is crucial, and we are addressing these concerns with our teams to ensure improvements are made. We appreciate your kind words about our receptionists, and we understand your frustration regarding the lack of amenities. Our commitment is to provide a comfortable and welcoming environmen... read more
Frequently asked questions about Extended Stay America - Chicago - Woodfield Mall
How is Extended Stay America - Chicago - Woodfield Mall rated?
Extended Stay America - Chicago - Woodfield Mall has a 3.4 star rating with 1,585 reviews.
When is Extended Stay America - Chicago - Woodfield Mall open?
Extended Stay America - Chicago - Woodfield Mall is open now. It will close tomorrow at 12:00 a.m.