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Extended Stay America - Cincinnati - Blue Ash - Kenwood Road
- Hotels
- Blue Ash, OH
About this business
Location details
11145 Kenwood Rd., Blue Ash, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
I was not aware that they do not give you clean towels daily and you change your own bed unless you sray 7 days or more.... There was only one trash can under the kitchenette sink.... The shower was ridiculously small like barely room to turn around and if you turn the least bit while you had your arms up to wash your hair or rinse it you bust your elbows on the walls.... The pillows were either bunched up lumpy not worth laying on or the feathers were poking out of them or they were so flat it was like you weren't even layi... read more
Business response:
James, thank you for being our guest. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you also for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
placed in handicapped room for 2 nights. Bathroom smelled bad.
Business response:
Thank you for choosing to stay with us. We're sorry for not being able to accommodate you in the room of your choice. We have shared your feedback with the appropriate teams to prevent such incidents from occurring again. We also regret the odor you experienced in your accommodations. We have shared your feedback with our housekeeping team for review and action. We hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
The #1 objection to this property is the incredibly poor water quality. Everytime you use the water, you feel slimy. The soap never ever ever feels like it is washed off. Even before you use the soap, and get in the shower, and when you first rinse down, you already feel like you are covered with slimy slippery soap. I also stayed at the other Extended Stay just down the street and none of these water problems exist there. At that location, it appears that they just use the city water provided. Here it appears that they adde... read more
Business response:
Thank you for your review. We apologize for the inconvenience you had while you were here. Please be assured that we're investigating the matter and are taking appropriate steps to fix the problems you mentioned immediately. We appreciate you bringing this to our attention and hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Property needs some love. Room was hot ands ac was not even on. To be a non smoking room there were cigarettes holes in bedding. Not much of a selection for breakfast and was out of coffee.
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit, and we thank you again for your feedback. Sincerely, Hotel Management
Dall house room with a kitchen No pots or pans
Business response:
Michael, thank you for your review of your recent stay. We are sorry you did not liked the size of your room and for your disappointment. Please know, kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. Thank you again for your feedback, and we hope to have another opportunity to prove ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Blue Ash - Kenwood Road
How is Extended Stay America - Cincinnati - Blue Ash - Kenwood Road rated?
Extended Stay America - Cincinnati - Blue Ash - Kenwood Road has a 3.3 star rating with 1,429 reviews.
When is Extended Stay America - Cincinnati - Blue Ash - Kenwood Road open?
Extended Stay America - Cincinnati - Blue Ash - Kenwood Road is open now. It will close tomorrow at 12:00 a.m.