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Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
- Hotels
- Blue Ash, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4630 Creek Rd., Blue Ash, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The Room Could Use Major make over. There where no dishes,cups,sliver where,no pots or pans. The counter to sit at lookes like someone sat something heavy on it. It looked u shaped. I'll stay at candlewood before i would try there again... sorry but its the truth....
Business response:
Thank you for staying at our hotel. We are sorry you were unaware of our kitchenware policy and regret the inconvenience caused. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We are also sorry our room did not meet your expectations. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Staff was great. We got a great deal on the room. The area seemed very safe too!
Business response:
We are delighted you chose to stay with us at Extended Stay America. We are glad you appreciated our service. Our staff works hard to exceed our guests' expectations and to make sure they have a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile. Thank you for being our guest, and we hope you will visit us again the next time you are in Reed Hartman. Sincerely, Hotel Management
It was nice and clean! Staff members were friendly and helpful.
Business response:
Thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable and the staff friendly and professional. Thank you again for being our guest, and we look forward to seeing you in the future. Sincerely, Hotel Management
We booked our room more than a month before our stay. The day before we were to leave, the manager called and rudely explained that they were overbooked and we were moved to a sister location. We regretfully accepted a smaller room to remain at that same location where friends had also booked a room. Not only was the room small and outdated but it was not cleaned well. There was food, including half eaten pizza, in the fridge from the past guests. After check in I received a survey. I included there was food in the fridge. W... read more
Business response:
Thank you for your review. We sincerely apologize for the mix-up with your reservation and the difficulties you had due to it. Though we are confident this was an isolated incident, we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. We hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
The bathtub was dirty. Bathroom sliding door lock was not working. Everything was worn and there were no blankets for pullout couch. Also the pullout was supposed to be a double but was more like a twin.
Business response:
Thank you for taking the time to review your stay. We're sorry for the housekeeping and maintenance issues you encountered in your accommodation. Please be assured that we have discussed your feedback with the appropriate teams to be more diligent with their efforts moving forward. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Tryed modernizing some but poorly done. Was not as advertised.
Business response:
We appreciate you choosing our hotel. Although you had a pleasant stay, we apologize as we couldn't hit the mark of your expectations for a perfect visit. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
Location was great. Found the room to be less than clean - shower drain clearly clogged, the front of the fridge covered with dirt, the towels and bedding old, etc.
Business response:
Thank you for being our guest and sharing your feedback online. Although you liked certain aspects of your stay, we apologize for your less than stellar stay. We always work hard in serving our guest better, so your feedback is discussed with the housekeeping and maintenance teams for review and action. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
How is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman rated?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman has a 4.2 star rating with 1,005 reviews.
When is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman open?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman is closed now. It will open on Monday at 8:30 a.m.