Extended Stay America - Cincinnati - Blue Ash - Reed Hartman

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for the generous review of Extended Stay America. We are delighted to know you loved our courteous associates and that our well-equipped kitchenette added to the convenience of your stay. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are sorry for the housekeeping service issues you encountered. Keeping our guests' well-being and safety in mind, we have adjusted our housekeeping practices to suit each guest's requirements. For a future visit, please know that our front desk is always happy to arrange these specifics. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are sorry for the noise issues you encountered. Our front desk is available to resolve issues, so we are sorry we were not aware of the noise problem, as we would have been happy to try and resolve the issue. Also, your feedback regarding the bed will be shared with the appropriate team so that steps can be taken to improve our future guest experience. We regret the inconvenience and hope you will give us another chance to prove ourselves. Sincerely, Hotel Management 

Business response:

Lisa, thank you for choosing Extended Stay America. We are glad you had an overall pleasant stay and liked our comfortable suite. We value your comments and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Jozef, thank you for evaluating your stay. Your rating indicates that we may have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management 

Business response:

Karen, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you liked our well-kept property and were impressed by the service provided by our courteous associates. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management