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Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
- Hotels
- Blue Ash, OH
About this business
Location details
4630 Creek Rd., Blue Ash, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Just Okay There were 3 parties traveling together, and we had each called separately asking to have our rooms near one another. We were all on separate floors. The pots/pans in the kitchen had to be scrubbed w/an sos pad prior to use. The bathtub needed to be unclogged, as it filled up while showering. The "continental breakfast" was very poor, as the items available were not appetizing. However, the coffee was quite good.
close to the event room was not very clean ,food had been left in the microwave
Wilbert Jones I really liked the service.
There was cockroches in are room. Hallways are dirty.
Business response:
Dear Guest, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything less than a pleasant experience. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on your ne... read more
The room was very dirty and had stains on the walls. The floors were black and had black stuff around the floor joints. Not to mention the room smelled like mold really bad.
Business response:
Dear Guest, Thank you for sharing your feedback. We are sincerely sorry to learn that your room did not meet expectations during your visit. Cleanliness and comfort are top priorities, and your comments have been shared with our housekeeping and maintenance teams for improvements. We value your input, as it helps us enhance the guest experience. We hope you will consider giving us another chance to provide you with a more pleasant and refreshed room in the future. Sincerely Hotel Management
Bad odor
Business response:
Dear Raghavan, We sincerely apologize for the discomfort you experienced due to the unpleasant smell during your stay. This is certainly not the standard we aim to provide, and we regret that it impacted your visit. Your feedback is valuable, and we have shared your comments with our team to ensure immediate attention to maintain a more pleasant environment for our guests. We hope you will consider giving us another opportunity in the future, allowing us to provide a more comfortable and enjoyable experience that meets your ... read more
Coping was coming off the walls. Chairs were stained. Room smelled. Safety equipment seemed out of service
Business response:
Dear Robert, We are genuinely sorry to hear that your experience did not meet expectations and that the condition of the room and its furnishings caused disappointment. Your observations regarding maintenance and safety have been shared with our team for immediate attention, as we take such matters seriously. We truly value your feedback; it helps us identify areas for improvement and enhance the comfort of our guests. We hope you will consider giving us another chance to provide a more pleasant and seamless stay in the futu... read more
The room smelled of mildew and stains was on the sheets. As we were leaving we seen a roach in the hallway. We did not stay here as we checked out 10 mins after Check in with a refund
Business response:
I want to apologize for the inconvenience you experienced when checking in to our hotel. We take your comments and try to improve from them. I hope that if you are in the area again you will allow us to show you that this is not the norm.
Frequently asked questions about Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
How is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman rated?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman has a 3.4 star rating with 1,574 reviews.
When is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman open?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman is closed now. It will open on Monday at 8:30 a.m.