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Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
- Hotels
- Blue Ash, OH
About this business
Location details
4630 Creek Rd., Blue Ash, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Exactly as expected… not kept up well, kind of gross, lots of stuff broken, smelly, but cheap.
Business response:
Dear Justin, Thank you for providing your feedback. We sincerely apologize that your stay did not meet your expectations and for the discomfort caused by the room condition and maintenance concerns. Your comments regarding cleanliness and overall environment have been shared with our management and housekeeping teams to ensure immediate attention and improvement. We regret that your visit was less than satisfactory and appreciate your honesty, as it helps us identify areas for enhancement. We hope to have the opportunity to ... read more
Disgusting This place was a nightmare from the moment I walked in. The hallways reeked of cigarettes, and there were cigarette butts all over the ground like no one even bothers to clean. The shower had hair in it—clearly not cleaned after the last guest—and to top it off, there were exposed wires right next to the air conditioner! Completely unsafe and filthy. I don’t know how this place is even allowed to stay open. Do yourself a favor and stay far away!
Business response:
Thank you for taking the time to let us know how your stay was. I will address your concerns with my team and do everything I can to make things better for our guests.
Business response:
Thank you for taking the time to rate your experience. I want to apologize for anything that was not up to your standards. I hope that this finds you well and if you are in the area again, I hope you will join us and allow us to show you that this was not an everyday occurrence.
Booked a room for my spouse around 11:55 pm. At 12 am booking was auto canceled. I received no notification of cancelation. My spouse arrived at 1:30 am exhausted and they did not let her check in. Staff said she must call the next day for resolution but they charged her for the hotel room at the end without stay. Expedia also could not help as they had charged Expedia. I and Expedia staff called the hotel and I faced with a terrible customer care. Hotel manager also refused to provide a refund. Real bad experience booking a... read more
Extremely poorly managed
Not again The sheets were literally covered in tobacco and I Was told nobody there could clean it but they gave me clean sheets. The comforters were filthy, the upstairs hallway smelled like vomit. It wasnt pricy, but I would NEVER stay here again
Horrible front desk service and awful smell. The hall ways smelled horrible. The rooms were dirty. And I my card stopped working so I went to the front desk and the guy working was sleeping in the back with his tv up so loud he couldn’t hear me yelling for him. I called the front desk to wake him from my phone and it went unanswered. Finally my bf has to go into the office and wake him and he had a very bad attitude pushing my bf. Then the key card still didn’t work so I had to go back down and he wouldn’t come to the desk i... read more
Room smelled like cigarette smoke, even though the entire property was listed as non-smoking.
Frequently asked questions about Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
How is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman rated?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman has a 3.4 star rating with 1,574 reviews.
When is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman open?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman is closed now. It will open on Monday at 8:30 a.m.