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Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
- Hotels
- Blue Ash, OH
About this business
Location details
4630 Creek Rd., Blue Ash, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very understanding
Business response:
Dear Jadelyn, Thank you for your feedback. It’s always our goal to provide attentive and supportive service, and we appreciate you taking the time to share your experience. We look forward to welcoming you again. Sincerely, Hotel Management
This property is really shabby looking. My room reeked of cigarette smoke( for a non-smoking room) and the window was open to allow the room to air out. The screen was bent and broken. The bed was a metal frame, like a cot, attached to the wall with a mattress thrown on top-no box springs. I turned around and went right back downstairs to request a refund. The front desk was very apologetic as I told them the photos did not represent the property. I relocated to another hotel on the same block. The property in this review wo... read more
Business response:
Dear Susan, Thank you for sharing your experience. We apologize that the condition of the room and the overall appearance of the property did not meet your expectations. Your feedback will be shared with the relevant team to help guide improvements. We appreciate you giving us a try and wish you more enjoyable stays in the future. Sincerely, Hotel Management
Run away!! There were flies all over the room noth alive and dead. Very crerpy. Dirty.
Business response:
Dear Patricia, Thank you for your feedback. We consistently aim to provide our guests with the highest standards of comfort and cleanliness, and it is regrettable to learn that we did not meet your expectations. We extend our sincere apologies for any inconvenience this may have caused. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future. Sincerely, Hotel Management
No pool even tho it’s advertised Air conditioning broken No dishes No breakfast and they refused to make coffee Toilet seat broke Staff was rude and gave attitudes
Business response:
Dear Brittany, We regret the experience you had and apologize for the numerous inconveniences you encountered during your stay. Your concerns will be shared with the appropriate teams to ensure corrective action is taken. Thank you for bringing this to our attention. We hope to have the opportunity to offer you a stay that better reflects our intended standards. Sincerely, Hotel Management
I requested two twin beds, that wasn’t honored. The hotel is horribly dirty. The bedding looked clean and the towels, but the wall, and carpets are filthy. The description needs to say continental, as that is what it is.. if even that.
Business response:
Dear Carol, We sincerely apologize for not being able to honor your request for two twin beds and for the cleanliness issues you experienced. While we are glad to know the bedding and towels met your expectations, we regret that the condition of the walls and carpets fell short. Additionally, we appreciate your note about breakfast expectations, and we will work on clarifying our offerings in the description. Your concerns are important to us and will be addressed promptly. We hope to better serve you next time. Sincerely, H... read more
Front desk friendly. Hotel smelled bad. Floor in room sticky. Toilet clogged. Booked online last minute to visit family in hospital. Would not recommend.
Business response:
Dear Shellie, Thank you for your feedback. We’re pleased to learn that the front desk team was welcoming. However, we apologize that the condition of your room did not meet your expectations. Cleanliness and basic functionality are crucial, and we will share your concerns with the appropriate team. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a better experience in the future. Sincerely, Hotel Management
Mala experiencia
Business response:
Dear Anthony, Thank you for sharing your feedback. We regret that your visit did not reflect the standards we aim to maintain. Your comments will be shared with the team as part of our ongoing efforts to ensure a more comfortable and welcoming environment for all guests. Sincerely, Hotel Management
The staff were helpful and friendly. The room looked clean upon initial entry, but all of our socks and feet turned black, which suggests to me the floor wasn't cleaned well at all. The faucet in the shower kept dripping, and everything in the room seemed old and falling apart.
Business response:
Dear Richard, Thank you for your feedback. We’re glad to know the staff made a positive impression. However, we regret that the overall state of the room did not meet expectations. Your concerns about the shower and general upkeep are noted and will be shared with our team. We appreciate your comments and look forward to offering you a more comfortable and well-maintained stay in the future. Sincerely Hotel Management
Our stay was a complete nightmare. Check-in took over two hours, and even though we’re foreigners, the guy at the front desk kept insisting we show American documents, which made no sense. The bathrooms were absolutely filthy, and when we asked for cleaning, they barely did anything—the room still felt dirty. Breakfast was a joke: just coffee and a couple of muffins. The laundry machines were another rip-off; we had to pay for the dryer three times and our clothes were still wet. On top of that, we couldn’t use the bathroom ... read more
Business response:
Dear Guest, We’re very sorry your stay fell far below expectations. What you described is not the experience we aim to provide, and we regret that you encountered such frustration and discomfort. We also understand how inconvenient and disappointing it must have been to face issues with the laundry machines and bathroom access. Your feedback will be shared directly with the appropriate teams so these concerns can be reviewed and addressed. We appreciate you bringing this to our attention and hope you might consider giving us... read more
Frequently asked questions about Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
How is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman rated?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman has a 3.4 star rating with 1,574 reviews.
When is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman open?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman is closed now. It will open tomorrow at 8:30 a.m.