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Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
- Hotels
- Blue Ash, OH
About this business
Location details
4630 Creek Rd., Blue Ash, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worse experience ever Worse experience ever. Front desk lady that greeted me was nice after that was terrible. Toilet was broken, wouldn't flush. Mind you have a famiky of 5. Had a critter in the shower with us in the morning. Top of toilet was broken. Tried to upload pictures to show the disgusted of the room and it won't let me. Never been some where this bad ever. Fronr desk lady in morning not helpful at all. Front desk lady was worried I was going to complaining about a spot outside my room. Well I tell you what that sp... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience. We genuinely regret that your stay did not meet our high standards and appreciate your feedback. Your concerns regarding the maintenance issues and interactions with our staff have been noted, and we are actively addressing these matters to prevent future occurrences. We value our guests’ comfort and satisfaction and are committed to ensuring improvements. Please accept our apologies, and we hope you will give us another chance to provide you with a better e... read more
There was only cokd muffins for breakfast and hairdryer was smoking when i turned it on.
Business response:
Dear Guest, Thank you for your feedback. We’re sorry about the issues you experienced with breakfast and the hairdryer. That’s not the standard we aim to provide, and we understand how frustrating it must have been. Your concerns have been noted, and we’ll be sharing them with our team to ensure better quality and safety moving forward. Sincerely, Hotel Management
Review for room 308 Room 308 The fold out bed mattress look like it was from the 80 it was stained so badly and had dirt on the mattress. The rubber molding on the walls I. My room was coming off. Which could simply be fixed by glueing it. The only reason why we could not get a different hotel was because we were constantly in and out due to my son had prom that night. If you called the front desk we were charged $1.00 pre call.The living room tv was a small square and could not get it working right would not zoom out. The l... read more
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We regret that your experience did not align with the standards we aim to provide. Your concerns are important to us, and we are committed to making things right. We appreciate your comments as they help us evaluate and improve our service. Sincerely, Hotel Management
Just Gross and poorly managed Rooms were filthy, run down, and dated. Had to be moved to another room because first was so nasty and the AC didn't work. Crusty gunk on the curtains they used as closet doors. Brown smear on the walls and dirt and hair on the night stand. New room was marginally better. Management was away from desk for half an hour, both at check in and when I was getting into my room. Bad experience at every level. Acoid if possible.
Business response:
Dear Guest, Thank you for your feedback. We're truly sorry about the condition of your room and the challenges you faced with cleanliness and maintenance. This is not the experience we strive to provide, and we understand your frustration. Your concerns will be addressed to ensure improvements moving forward. We apologize for the unfavorable experience and appreciate you bringing these issues to our attention. Sincerely, Hotel Management
Business response:
We apologize that you were not 1005 satisfied with your stay.
It was an unsanitary place with blood and urine stains on their sheets and pullout bed. My kids definitely were freaked out!!!
Business response:
Dear Guest, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Shower didn’t work Horrible smells throughout
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. A well-functioning shower and clean environment are crucial to a comfortable experience, and we regret that these aspects were not up to standard. Please rest assured that we are taking immediate action to address these issues with both housekeeping and maintenance teams. Your feedback is valuable and we hope to provide you with a comfortable stay should you choose to return in the future.Sincerely,Hotel Managemen... read more
I got zero sleep all night. Sounded like a herd of elephants running all night. If you are in town for a clinical study. I recommend not using this place.
Business response:
Dear Guest, Thank you for your feedback regarding the noise concerns you had during your time with us. Please accept our sincere apologies for the inconvenience caused. We understand the importance of providing a peaceful environment for our guests. We take these concerns seriously and will look into them to address them effectively. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management
Not as advertised - better bring your own Advertised free continental breakfast and did not ever have anything out, not even coffee. Also no utensils or plates. Was supposed to include basic kitchenette items. Asked anything a spoon or fork and was rudely told no, not even plastic or throwaway available. When looking in the dining area myself the cupboards were completely bare with only empty totes labeled for what was supposed to be there.
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the inconvenience you encountered regarding the breakfast and kitchenette items. This situation does not align with our quality standards, and we are actively addressing these concerns with our team to ensure accurate amenities and enhanced service for our guests. Your valuable input plays a crucial role in our continuous improvement efforts. We hope to have the opportunity to improve your experience should your travels bring you back to the area.Sincerely,H... read more
Frequently asked questions about Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
How is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman rated?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman has a 3.4 star rating with 1,574 reviews.
When is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman open?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman is closed now. It will open tomorrow at 8:30 a.m.