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Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
- Hotels
- Blue Ash, OH
About this business
Location details
4630 Creek Rd., Blue Ash, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
False/misleading advertising It said it slept 6 but the sofa bed was twin sized so truly only slept 5. Also said free breakfast and it was a "grab and go" of breakfast bars and instant oatmeal packets. Very disappointing.
Business response:
Kimberly, we sincerely apologize for falling short of your expectations for a comfortable and enjoyable stay. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
No cups or any dishwear in the room. Beds weren't comfortable and poor breakfast options.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. Your feedback in regard to grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We truly regret the inconvenience caused, and please give us another chance to make it up to you on yo... read more
We arrived late, but check in was quick and the person at the desk was very friendly.
Business response:
Thanks for being a guest at our hotel. Although you liked our affordable rates and the quick check-in service, we apologize that our breakfast offerings weren’t to your liking. Your concerns regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Please consider giving us a chance to serve you better on a future date. Sincerely, Hotel Management
Business response:
Eli, first and foremost, we would like to offer you my apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
You're on your own! Booked a 2 bedroom suite back in September for 1 night in October. When we arrived after a long day at Kings Island with 5 children, we were told the hotel was over booked and we needed to get our money back because they had no room for us. So after midnight, we had to drive around to find one hotel with one room available (that cost another $150). So I can't rate the hotel stay but I can rate the professionalism of the company. Very poor on their part. Will not ever book with this chain again.
Business response:
We appreciate you taking the time to provide feedback, and we're sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Hotel Management
The hotel overbooked and did not have a room for us. We had to get a refund.
Business response:
We appreciate you taking the time to provide feedback, and we're sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Hotel Management
Business response:
Vikas, we are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will consider choosing us again so that we can provide you with an improved experience. Sincerely, General Manager
I'm usually not picky but it was kinda gross I've stayed at many hotels in this area and this is my first review . The area is nice and convenient , the hotel seemed fair and what i expected . I was in the room from only about 11pm till 11am for 1 day . In that time i found a dirty used band aid in the shower , pubes on the shower wall , garbage in the kitchen cabinets & a random back pack under a bed . Definitely not a do again .
Business response:
Please accept my apologies for your suite not being totally ready for occupancy when you checked into our hotel. We aresure this was a result of miscommunication between our housekeeping and front desk team since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. I am working with our housekeeping staff to make sure all procedures are being followed so this does not happen again. We hope you will consider giving us another opportunity so that w... read more
Old and grimy hotel Not enjoyable. Rooms smelled. Everything felt gross.
Business response:
Please accept my apologies for the cleanliness issues you encountered in your room. I have shared your concerns with my housekeeping team to take the necessary action immediately. We regret the inconvenience this caused and hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
How is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman rated?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman has a 3.4 star rating with 1,574 reviews.
When is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman open?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman is closed now. It will open tomorrow at 8:30 a.m.