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Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
- Hotels
- Blue Ash, OH
About this business
Location details
4630 Creek Rd., Blue Ash, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I did like the location of the hotel & the night staff was very nice but Unfortunately the rooms are very old & out of date. Also, not even 20 minutes of being in my room, the covers & pillows were dirty like they hadn’t been change. The customer service was good. But the conditions of the hotel rooms are just terrible & nasty.
Business response:
Thank you for being our guest. A well-maintained property and its clean rooms set the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback concerning the condition of our rooms and the cleanliness will be discussed with the appropriate individuals of our organization in an effort to improve our future guest experiences moving forward. Please consider allowing us to make your next visit a better one. Sincerely, Hotel Management
The room was good but smoke odor whole night in the room
Business response:
Thank you for your comments. We are sorry for the smoke odor you encountered and regret your stay was not a pleasant one. Your comments have been shared with the housekeeping team to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our future guests. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Room was dirty, there was a vent in the bedroom that was full of dust. The refrigerator had a substance smeared on the outside. The toilet seat needs to be replaced as it had several big chips on it. The lobby had a bad odor as did our room. The bathtub had a small bar of used soap inside of it.
Business response:
Kara, we are truly sorry for the cleanliness issue you experienced in both of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We are very sorry and hope you will reconsider staying with us again so that we can make it up to you. Sincerely, Hotel Management
pool was smaller then picture & only open 10-10. facet was broken to kitchen sink in room. bathroom door was off the hinges. stunk really bad & was set right under exercise room. breakfast was only granola bars & muffins.
Business response:
Thank you for the feedback. We are sorry for the housekeeping and maintenance issues you encountered in your room and regret the disappointing stay you had with us. We have shared your feedback with the appropriate team so that we can improve our service and facilities going ahead ensuring our future guests’ do not experience a similar problem. Also, your comments in regard to the grab-and-go breakfast offerings have been shared with our brand leaders to determine new choices. Please consider a future stay as we would welcom... read more
Cleanliness was terrible room smelled dirty like a nasty locker room. The staff was sloppy in appearance and unable to comprhend what constituted filthy conditions. DO NOT RRECOMMEND AT ALL.
Business response:
Thomas, thank you for choosing us. We genuinely care about delivering a restful stay to all of our guests and thus apologize for the unclean and foul-smelling room. Your feedback is important, so we have discussed it with our housekeeping team ensuring we deliver a clean and comfortable stay to all of our guests going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Staff was professional and nice. Our room smelled like rotten tacos and there was no coffee machine in the room. The occupants in the room above us were stomping on the floors at 6am in the morning both morning we were there.
Business response:
We offer our sincere apologies for the cleanliness and noise issues you encountered here. Your feedback for the untidiness is shared with the housekeeping team to be more diligent going ahead. We wish to have been informed about the disturbance as we would have done their best to make your trip a better one. Please give us another opportunity to provide you with a better experience on your next visit. Sincerely, Hotel Management
Hot Hotel They air conditioning didn’t work and refused to issue a refund it was very hot and uncomfortable
Business response:
I apologize for your issue, the air conditioning was checked after departure , and it was found to be in perfect working order.
Frequently asked questions about Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
How is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman rated?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman has a 3.4 star rating with 1,574 reviews.
When is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman open?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman is closed now. It will open tomorrow at 8:30 a.m.