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Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
- Hotels
- Blue Ash, OH
About this business
Location details
4630 Creek Rd., Blue Ash, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Room garage was full check in person was rude room was not booked even though I did it online just wasn’t happy about this place manager was going to give me money back for the stay
Business response:
Thank you for your comments. Please accept our apologies for the less than positive experience with our front desk associates. We have customer service training in place for our associates so we are sorry this situation was not handled appropriately. We have alerted the Front Desk Manager and shared your concerns so this does not happen again. We hope you will give us another chance to demonstrate the excellent service we strive to provide. Sincerely, Hotel Management
Liked kitchenette and pool. Didn’t like no silverware,non working phone, poor amount of breakfast foods, non working light and no AC in the bedroom
Business response:
Thank you for posting a review of your stay with us. We apologize for the issues you experienced in your room and for not meeting some of your expectations. We have discussed your concerns with our maintenance team and has asked them to fix the mentioned problems as soon as possible. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We’re sorry if we did not communicate this to you at check-in.... read more
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
For 4 days that we stayed never cleaned our room. Nobody at the front desk because it’s either they are doing laundry or cleaning rooms. From the day we check in we found band aid on the 2nd floor hallway till we checkout still there.
Business response:
Marilou, first and foremost, we would like to offer you my apologies for the inconveniences that you experienced during your stay with us. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are also sorry if our housekeeping service was not shared at the time of your check-in. This service is done on a weekly basis to respect the privacy of our long-term guests so as to offer minimal intrusion. We hope you will give us a chance to impress you on a future visit. Sincere... read more
Not good place choose to stay for vacation Cleanness and comfortness is poor. Heavy smell can be felt in the stairs. Towels and sheets don’t look cleaned thoughtfully. There is no coffee maker in the room. The customer has to ask front desk to get one. Breakfast has almost nothing except snack, coffee and hot water.
Business response:
Eggy, thank you for your review. We apologize for the difficulties you experienced during your stay and for failing to meet some of your expectations. We have discussed your feedback with our housekeeping team, and we’re working with them to make sure we will be more diligent going forward. We will also share your feedback with our management team regarding our breakfast so that they can use it while planning the new breakfast offerings. We hope you will give us another chance to provide you with a better experience. Sincer... read more
Business response:
Kimberly, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
very bad pet odor. need a very deep professional clean
Business response:
We apologize for the odor issue which compromised your stay. Your feedback is shared with our housekeeping team to revisit our deep cleaning process and make sure none of our guests are similarly impacted going forward. Please consider giving us another opportunity to provide you with an improved visit. Sincerely, Hotel Management
Mala experiencia No había agua caliente en el lavabo, el aire acondicionado no funcionaba bien y hacia demasiado ruido; en general mala la habitación MUY VIEJO
Business response:
Elia, thank you for the review of our hotel. We're sorry for the difficulties you experienced during your stay and for not meeting some of your expectations. Please be assured that we have discussed your feedback with our maintenance team and have asked them to inspect your room in order to identify and fix the issues. We appreciate your feedback and hope to have another chance to provide you with a much better experience. Sincerely, Hotel Management
They sent us to a room that had not been cleaned yet. After that they gave us a different room, it was ground level in Cincinnati and both windows were unlocked, thank God I checked them. The room smelt old and stale, the tv was damaged, there was hair and stains in the bath tub and sink, no hair dyer, the stopper for the sink broke off in my hand and there was no shampoo in the bathroom. It was awful. Never going back.
Business response:
Mary, a well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance departments immediately to review and action. Thanks for the review as it helps us improve our service. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
How is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman rated?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman has a 3.4 star rating with 1,574 reviews.
When is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman open?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman is closed now. It will open tomorrow at 8:30 a.m.