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Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
- Hotels
- Blue Ash, OH
About this business
Location details
4630 Creek Rd., Blue Ash, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Upon arrival I had to clean my bath tub, the room over all was dirty. No Ice machine in the hotel. Stated free continental breakfast and only had little muffins. No towels available when we needed to take a shower before leaving, so of course we leave without washing up. Kids running around the hotel slamming doors at 8am. The room phone didn't work, had to go downstairs to speak with front desk more then once. And when asked for a manager I got the run around. This was a VERY BAD EXPERIENCE and I would never recommend this ... read more
Business response:
Savanah, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. Your feedback has been shared with every department involved. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Booked a room for my 7 year old birthday and it was nothing but complaining after complaining. I did liked the fact that the price was reasonable and the hotel was clean..what I didn’t like was the poor management skills that david offered me and my childre! He was rude and made me and my children feel unsafe to stay another night in the hotel the way he treated me; all because I was frying bacon(which was NOT burnt) the ac wasn’t on nor did I have a window open which triggered the fire alarm to go off😫(the ac was booming d... read more
Business response:
It was disappointing to read your comments concerning your visit to our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we failed in this attempt. We can assure you that what you encountered is not acceptable by our standards, and we will be taking proper action to ensure a more pleasing experience for every guest entering our doors. Thank you again for your constructive feedback, as this helps us to improve the experience for future guests. We hope you will consider giving us a ... read more
Dirty, out dated, had to call for dishes, small, just bad
Business response:
Thank you for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Poorly appointed. NO amenities. Bare rooms. No ice. No in room coffee
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. Please note, kitchenware and coffee maker are available at the front desk as per the brand standard and are always complimentary. We would like to inform you that as we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice m... read more
Denied and Disapponited Was there for a family emergency.... didn't need all 3 days...asked on serveral occasions if I could get a refund for the 3rd day since it was not need.. Denied NO..refund or any accomodations. I asked of I could get a voucher for the next time ... NO!!!
Business response:
Hi, I apologize for your experience, but it is company policy that we do not refund pre paid reservations. This policy is clearly stated when you book the reservation through Expedia. Thank you
Their continental breakfast is actually grap and go of packaged muffins, granola bars and packaged outmeal. No natural creamers or milk.
Business response:
Thank you for being our guest. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The front desk lady was hell. I waitrd 6 hrs for a room. The old lady look out for her
Business response:
Can you please elaborate on this issue?
Frequently asked questions about Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
How is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman rated?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman has a 3.4 star rating with 1,574 reviews.
When is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman open?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman is closed now. It will open tomorrow at 8:30 a.m.