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Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
- Hotels
- Blue Ash, OH
About this business
Location details
4630 Creek Rd., Blue Ash, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Was expecting alittle nicer hotel. The island in the kitchen area looked like it was going to break. One of the windows would not lock shut. T.V was cutting out and a dirty wash cloth on the bsthroom when we came in.
Business response:
Thank you for being our guest. We are sorry for the issues you encountered and regret the inconvenience it caused. We have alerted our maintenance team about the problems you mentioned, and they are checking and fixing them. Also, we have asked our housekeeping team to be more diligent going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Rooms dirty film on furniture. Need a cleaning crew
Business response:
We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Definitely not worth $140 for 2 nights. And that was with using a promo code discount.
Business response:
Thank you for choosing our hotel for your stay. We are sorry you were unhappy with the value we offer. We regularly review our pricing to make sure that we are competitive with other hotels in the area while offering the best value for our guests. We hope you will consider staying with us back in the future. Sincerely, Hotel Management
was so bad for a lot of reasons. First, the smell of the room was so so so bad. Also, the bad smell was to bad too. i bring my personal clothes to put on the top and sleep on it. Is too expensive for those problems that sould be there not extra service or like that. i really high recommend to running away
Business response:
Thank you for sharing your experience at our hotel. Please accept our apologies for the difficulties you experienced during your stay and that you feel we did not merit the rate you paid. We’re reviewing your feedback with our entire team in order to provide a more wonderful experience for every guest entering our doors. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Customer service was horrible and had bed bugs
Business response:
Tiffany, I apologize for the issues you encountered. I was not aware of these problems? Did you bring the issues up to any of my staff? Feel free to contact me at 513-985-9992
Dusty rooms, towels dingy. Old school heating essentials. Needs major upgrade. Hated it.
Business response:
Please accept our apologies for the experience you shared in your feedback. We are disappointed to see that your accommodations were not clean. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. We will discuss your feedback with our housekeeping staff to ensure this does not occur in the future. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
I was double charged, nearly a month ago, and I am still trying to get my money back.
The area is nice ! But there was no door for tje bathroom ! The hardware was there but no door. The room was clean.
Business response:
Thank you for taking the time to review our hotel. Although you liked our location, we are sorry for the issues you encountered in your room. We have discussed your concerns with our maintenance team to fix the door immediately.We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, Hotel Management
We booked 2 rooms and they were on completely different floors. The one room still had trash laying on the bedroom floor. When I called the front desk I was told I could just clean it up.
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
How is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman rated?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman has a 3.4 star rating with 1,574 reviews.
When is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman open?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman is closed now. It will open tomorrow at 8:30 a.m.