This profile has been claimed by the business owner or representative.
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
- Hotels
- Blue Ash, OH
About this business
Location details
4630 Creek Rd., Blue Ash, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
Thank you
Good location, kitchen, and rates were the reasons we chose this hotel. Staying for nearly a week. The kitchen was absolutely EMPTY. Not a single bowl, plate, fork, or glass. NOTHING. Cupboards were empty. We used the fridge, but that was it. What’s the use of an empty kitchen??
Business response:
Paul, we apologize for not explaining our kitchenware policy to you upon arrival. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We will be sure our front office team communicates this more clearly going forward. Your business is appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management
Very slow wifi, thin walls and ceilings, noisy A/C, and bare bones breakfast (coffee was out by 8:30 and they didn't even refill it). A few days on a business trip didn't kill me but would never consider an extended stay here.
Business response:
Thank you for your feedback. We are sorry for the difficulties you had during your stay and for the inconvenience it caused. We are reviewing this with our Maintenance team, and they are checking and repairing the Wi-Fi as well as the faulty HVAC unit of your room. Also, your comments with regards to our grab-and-go breakfast have been shared with our Brand Leaders to improve our future guests’ experiences. We hope you will give us a chance to impress you on your next visit. Sincerely, Hotel Management
Location was good for our purpose. Pool was nice. Beds very uncomfortable. No cleaning of room. No towel changes.
Business response:
Thank you for your feedback. We are happy our location was perfect for your needs and that you could take advantage of our pool. However, we are sorry our beds were not up to your expectations and that you were disappointed with our Housekeeping policy. We wish we had the opportunity to resolve the issues while you were here. Also, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, and we are always happy to provide fresh linens you need during your visit. We hope you... read more
Room was dirty, no towels and the pillows and blankets were thrown into the closet when we arrived in the room. It didn't appear like it was never swapped out for new ones. We had to ask for towels, plates and silverware, which we had to go down and get from the front desk because the front desk lady was too occupied with the phones. The bed was hard and pillows were flat. The tv was tiny and picture was hidious. The bathroom was beat up and could see it is not maintained very well. We stayed for 3 nights and not once did so... read more
Business response:
Pete, thank you for taking the time to review our hotel. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apologies for what transpired. Our management team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations & service. Sincerely, Hotel Management
Not what I expected Hotel staff was very nice and lobby area clean. When we got to the room upon entering it looked nice enough. However there we're crumbs on the floor didn't look as though it had been vacuumed, crumbs on the nightstand between the beds, the toilet was dirty from the previous people who had been there and there were plastic utensils sticking out from the disposal. The pool is small but clean and nice. The manager did make it right at checkout.
Business response:
Thank you for taking the time to review your stay. Although we’re happy to know you liked the service provided by our staff, we apologize for the cleanliness issue you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process. We’re working with our housekeeping team so that such issues are prevented from happening. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Very disappointed that my bedding had not been changed, I was very upset had to go get and put cleaning bedding on
Business response:
Jacquline, thanks for evaluating your visit to our hotel. We apologize for as we didn’t explain our housekeeping policy to you upon arrival. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We will make sure our front office team communicates this without fail going ahead. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Do not stay here! This was an OK hotel but we have stayed in better ones. We arrived late since we were at a Reds game we called ahead to tell them that we would need a roll away bed. The man on the phone said no problem When we got there at first the clerk said just call down and he would bring it up. After several trips back down to the desk and having to hunt him down I finally had to carry the linen up to the room myself and my husband wound up having to move 4 air conditioner units out of the storage room himself to get... read more
Business response:
Patricia, thanks for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to... read more
They were overbooked and tried to move me to another location the afternoon of my check-in. The room smelled like smoke. The sheets had small stains along with the towles. And I also had trouble getting into my room with the key. They made a new pair, but that did not fix the problem. Also, their "free breakfast" sucks. Ive had better at a Motel 6.
Business response:
Nicole, we are sorry for the difficulties you experienced during your stay. We have made a note of your feedback and have shared it with the housekeeping team to remove the odor and we will be more diligent in our efforts. Also, your comments will be used as a training tool to improve our service moving ahead. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Blue Ash - Reed Hartman
How is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman rated?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman has a 3.4 star rating with 1,574 reviews.
When is Extended Stay America - Cincinnati - Blue Ash - Reed Hartman open?
Extended Stay America - Cincinnati - Blue Ash - Reed Hartman is closed now. It will open tomorrow at 8:30 a.m.