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Extended Stay America - Cincinnati - Covington
- Hotels
- Covington, KY
About this business
Location details
650 W. 3rd St., Covington, KY, 41011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk witch Desk person Carissa. Just a dolt. A stereotypical Kentuckian, dumb as can be.
Business response:
Thank you for taking the time to share your feedback regarding your recent stay with us. On behalf of the entire team at EXTENDED STAY, I would like to sincerely apologize for the inconvenience and disappointment you experienced.Please know that this is not the level of service we aim to provide. Your comments have been shared with the relevant departments, and we are actively working to address and correct the issues you raised. We truly value your feedback, as it helps us improve and ensure a better experience for all our ... read more
We rented the hotel for our employees and during the check in process, our crew was treated poorly. They called my husband and my husband spoke with the agent. The agent stated we needed a $50 deposit. He refused to take the payment over the phone or charge it to the card on file. He then stated that if the room had absolutely any damage to it that we would be facing some serious consequences.
Business response:
Dear Guest, Thank you for sharing your experience, and we sincerely apologize for the poor treatment your crew received during the check-in process. This is certainly not the level of service we aim to provide, and we understand how frustrating it must have been for both you and your employees. We want to assure you that we prioritize transparency by listing all charges on every booking source so our guests can make informed decisions. Your deposit covers any incidental charges during your stay and is fully refundable. We wi... read more
The entire building smelled dirty and musty. The price was very low the staff were friendly and helpful.
Business response:
Dear Guest, Thank you for sharing your experience. We’re glad you found our accommodations to be a good value and appreciated the hospitality of our team. However, we regret that the overall environment did not meet our high standards. Your comments about the property's upkeep are valuable, and we are reviewing our cleaning and maintenance practices to enhance the guest experience. We remain committed to providing a better stay and hope to welcome you back for a more comfortable visit in the future.Sincerely,Hotel Management
In a trashy and ghetto area
Business response:
Dear Carlos, Thank you for taking the time to provide your feedback. We strive to meet the expectations of all our guests, and we sincerely apologize for any concerns you encountered during your stay. Thank you again for choosing us, and we wish you all the best with your travels.Sincerely,Hotel Management
First time choosing ESA hotel. Needed a night stop over around Cincinnati on our way back to the north. Location is not bad. Caught a strong whiff of cannabis as soon as we walked into the entrance/lobby. This smell also lingering inside the elevator and stairs. We got room 428 and as soon as we opened the door, we can smell strong offending odor. We went in anyways, immediately recognized that it's the stench of smoker. Tried to get used to it but we can't and felt like the smell was getting on our hair and clothes.Turned o... read more
Business response:
Dear Rayhan, Thank you for sharing your experience. We sincerely regret that your initial room did not meet expectations. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. Maintaining a fresh and welcoming environment is a priority, and we will address the concerns you raised to improve future stays for our guests. We hope you will accept our apologies and consider giving ... read more
Old dirty stinky. The rooms next to and underpass highways. Loud traffics all night
Business response:
Dear Ha,We sincerely apologize for the discomfort you experienced during your stay. We regret that the room's condition and noise levels did not meet your expectations. Your feedback about cleanliness and the environment is valuable, and we will work with our team to address these concerns promptly. We are committed to enhancing our guest experience and hope you might consider giving us another opportunity in the future for a more comfortable stay.Sincerely,Hotel Management
Our smoke detector has been removed from ceiling so not very safe. Very basic only reason we stayed is it has a full fridge and we needed to refrigerate some medication otherwise would not go again.
Business response:
Dear Lisa, Thank you for sharing your feedback with us. We sincerely apologize for the concerns you encountered during your stay with the missing smoke detector in your suite. Guest safety is our top priority, and we take issues like this very seriously. We have already shared your comments with our maintenance team to ensure this is promptly addressed. On the other hand, we are glad the full-sized fridge meets your needs. Your feedback about our amenities is appreciated, as it helps us identify areas for improvement. We’d l... read more
Will not stay again
Business response:
Dear Tangie, We sincerely apologize for not meeting your expectations during your recent visit. Thank you for sharing your feedback. We hope for another opportunity to provide you with the exceptional hospitality you deserve every time you stay with us.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Covington
How is Extended Stay America - Cincinnati - Covington rated?
Extended Stay America - Cincinnati - Covington has a 3.6 star rating with 1,784 reviews.
When is Extended Stay America - Cincinnati - Covington open?
Extended Stay America - Cincinnati - Covington is open now. It will close tomorrow at 12:00 a.m.