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Extended Stay America - Cincinnati - Covington
- Hotels
- Covington, KY
About this business
Location details
650 W. 3rd St., Covington, KY, 41011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The best thing about hotel was the staff. Bathroom was dirty! Hotel VERY close to expressway and trains which made it very loud!!! Continental breakfast was an orange, granola bar, muffin, instant oatmeal, and coffee.
Business response:
Thank you for taking the time to review your stay. We are happy to read your comments about our staff; however, I sincerely apologize for the room conditions you experienced. In response to your feedback, I will make sure we are thoroughly inspecting rooms prior to guest arrivals. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
It was very close to the NKCC but... I wasn't sure what to expect from an Extended Stay America but not what I came to. Everything seem to be updated but as I hit the hallway then opened my door to my room there was an odor of either mustiness or stale smoke. It is supposed to be all smoke free. The room was large but the bathroom was small and you could hardly turn around in it. It had a small kitchen as you entered but could tell it hadn't been wiped down in a while. This was the first hotel I have stayed at that had feaux... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel t... read more
The beds had to be the hardest beds we have ever slept on,, The walls are paper thin,, 4am. we here stereo blaring in room next door.. Doors slaming all nite!! Continental Breakfast was straight out of circle K !! Was a horrible stay
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
It looked like there were signs of bed bugs. I pulled the sheets back to check for bed bugs and there was characteristic signs of bed bug excrement along the mattress cover by the headboard. I told the front desk attendant, and I was able to change rooms with no problem. The 2nd room seemed fine. I had stayed here earlier in the week, and that room seemed fine.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the cleanliness issues you experienced. To uphold our company’s high standards, I will be working closely with our outside vendor and housekeeping staff to ensure that the mentioned cleanliness issues are eliminated. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Two Nights Generally the stay was OK. All we wanted was a place to sleep that was centrally located to see family. We did feel that the price charged was to high for the condition of the rooms and the facility. The hallway carpets on our floor were badly stained. The generally the facility felt well worn and a bit dingy. The room itself was clean but again felt worn. We were surprised when there was no room service cleaning the room, making the bed or changing out towels. The staff was very friendly and attentive but would b... read more
Business response:
Thank you for taking the time to write a review of your stay. We are glad that you found our hotel to be clean and that you received quality service; however, we are disappointed to hear that our hotel did not meet your expectations. We will begin inspecting all areas of our hotel to make sure our carpet and furniture are meeting our standards. Thank you again for your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
"Upgrade" The prices were a little high for the conditions and location. The room was older, but appeared to be clean (even though you could barely see out of the windows). There is no ice machine available in the hotel because you have a refrigerator. However, in order to have a cold drink, you would have to wait several hours for ice. We were informed, during check in, that we had been upgraded (due to over booking). I was a little confused when their upgrade moved us from a Queen size room too two double beds. When I aske... read more
Business response:
Thank you for the feedback about your stay at our hotel. The situation you described regarding the lack of information given to you about the upgrade is truly regrettable. We are very sorry for any inconvenience this may have caused you. To ensure that a situation like yours doesn't happen again, we have discussed the issues with our staff and will make sure that we are fully informing our guests during check-in. Thank you very much for providing us with your feedback. We hope we have the opportunity to see you again in the ... read more
Disappointing Crack and dirty walls. Air on in the bathroom was on too high and cause the curtain to blow while showering.
Business response:
Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so we are disappointed to hear that there were issues with your walls and air conditioning. We will have our maintenance engineer address the issues in your room, so that your experience is not repeated. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Not great My room had no soap, shampoo or lotion. For $120 a night, I would have expected a whole lot better conditions.
Business response:
Brad - We appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so we are disappointed to hear that you were not notified of our toiletries available at the front desk. We will review your comments with our front desk to make sure we are properly informing our guests of our available amenities during check-in. Thank you again for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Cincinnati - Covington
How is Extended Stay America - Cincinnati - Covington rated?
Extended Stay America - Cincinnati - Covington has a 3.6 star rating with 1,784 reviews.
When is Extended Stay America - Cincinnati - Covington open?
Extended Stay America - Cincinnati - Covington is open now. It will close tomorrow at 12:00 a.m.