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Extended Stay America - Cincinnati - Covington
- Hotels
- Covington, KY
About this business
Location details
650 W. 3rd St., Covington, KY, 41011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t expect anything and you will be satisfied. No coffee, uncomfortable chair, partial roll of toilet paper. It was just a place to lay your head. I felt dirty being there. Definitely not a place for an extended stay.
Business response:
Garry, thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
It’s was 3 pieces of hair in the shower. I was on my way down to talk to staff about it but my husband said don’t worry about it
Business response:
Thank you for reviewing our hotel. Fresh, clean and comfortable accommodations are essential for every guest and we apologize for this oversight in your room. This has been addressed with our team, and we hope you will give us another chance to provide you with a better stay. Sincerely, Hotel Management
We had warm water for showers. Our floor also smelled strongly of cigarette smoke. When I went and told the person at the desk his only comment was he would spray. We went to grab a bite to eat and when we returned the smell was still there. Of course when we opened our room door the smell followed us in to where we had to open a window.
Business response:
We apologize that our staff didn’t action your complaint regarding the odor issue in your room which impacted your stay. Your feedback is shared with the appropriate team to ensure we target to deliver each guest complete satisfaction with our service and rooms to make their stay a comfortable one. Please give us a chance to improve our impression and redeem ourselves on a future date. Sincerely, Hotel Management
Front desk were friendly and helpful and get two thumbs up. With that being said what I didn't like: No hairdryer, shampoo, or conditioner in the room. No water glasses in the room--so frustrating to come in for the evening and not even have a glass or paper cup to get a drink of water. I expected there to be a few dishes in the extended stay room. I would not stay here again or recommend.
Business response:
Thank you for being our guest. Although you were impressed with our courteous associates, we are sorry for the inconvenience you faced during your stay. Please know various in-room amenities along with the kitchenware are kept at the front desk and are delivered to your suite upon request. If we did not communicate this properly at check-in, please accept our apologies. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
the door to the room shuts, but does not lock until you push it and heard the click.....i slept with it unlocked with the cross bar flipped. bathroom door did not shut all the way. found out it was dog friendly; not a animal person so this grossed me out thinking about the animals in the rooms and the dog germs
Business response:
Thank you for being our guest. I am sorry for not meeting your expectations with our hotel and for the inconvenience you had in your room. We have shared your feedback with our maintenance team so that they can fix the issue as soon as possible. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, Hotel Management
the room was't really clean once I arrived. There was no dishes in the room. The location was really noisy.
Business response:
Robert, thanks for being our guest. We are sorry for the cleanliness and noise issues you had and the inconvenience it caused. Also please know that to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We hope you'll make plans to stay with us again! Sin... read more
Good location bad hotel rude desk clerk Rude desk clerk dirty rooms stale coffee lazy hotel workers
Business response:
Please accept our sincere apologies for the cleanliness issue and our staff members being rude to you. This is not the impression we like our guests to leave with. Your feedback will be used as a training tool to improve our service and make sure our guests are treated well moving forward. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you will accept our apology and consider giving us another chance to prove we are up to the task of de... read more
Hotel room stunk to high heaven. Room stunk to high heaven of a Indian food stinch. Front desk sprayed some odorizer which helped for a bit, but not for long. Bathroom is small, no blow dryer. Doubtful I'll ever revisit another time.
Business response:
Mike, we apologize for the odor issue. Your experience is shared with our housekeeping department to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Covington
How is Extended Stay America - Cincinnati - Covington rated?
Extended Stay America - Cincinnati - Covington has a 3.6 star rating with 1,784 reviews.
When is Extended Stay America - Cincinnati - Covington open?
Extended Stay America - Cincinnati - Covington is open now. It will close tomorrow at 12:00 a.m.