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Extended Stay America - Cincinnati - Covington
- Hotels
- Covington, KY
About this business
Location details
650 W. 3rd St., Covington, KY, 41011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We showed up to a room that did not have lightbulbs in all light fixtures. Most fixtures were unplugged. Some outlets did not work. The bathroom was so small that you could not close the door comfortably with yourself inside the bathroom (hit yourself with the door). The TV remote did not work (could not exit out of the start up menu). And the location! Directly under the highway!
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Checked in at 10p. Walked into the room with beds that had not been made. It looked like people had literally rolled right out of them. The room smelled like b.o. and smoke. The front desk person was apologetic and reassigned our room. Second room still smelled of smoke, even though the windows were left open (keep in mind, it is Early March in Ohio) but at least the beds were made. Overall, dirty and just ok lodging. Will not stay in this hotel chain again
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Breakfast NOT Included!!!! Not even Coffee Stayed here the night before a Bengals game. Plus side is it was only about a 25-minute walk to the stadium (although you have to do most of that walking across a bridge that seems like miles and miles). For that purpose it was fine. However, I'd stayed at one of the many other hotels literally on the same street for the same purpose before and I'm going to recommend going with one of those others. The two reasons I picked this hotel over the one I had picked before was the fact tha... read more
Business response:
Jonathan, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely,... read more
I was unable to check . They refused to take cash. It should have been placed on the site or told to me when booking. Very upset was late to an event becsuse of this.
Business response:
Thank you for staying with us and for leaving a review. We are sorry you were inconvenienced by our payment policy. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we will take steps to communicate this more clearly in the future when working with tour groups. It was our pleasure accommodating you, and we hope to see you the next time your ... read more
Couldn't get the heat on in the room. No towels.
Business response:
Laura, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us another chance to prove we are up to the task of delivering outstanding service and accommodations. Sincerely, Hotel Management
Disappointing Room 406 Dirty towels on bathroom floor upon arrival. Bathroom door gets caught on toilet seat when opening. Toilet stopped up so WE had to go get a plunger from desk clerk. Luggage carrier was difficult to roll and barely fit through room entry door. For our inconvenience desk clerk gave us $3 Off Zoo admissioncadmission coupon but when we tried to use them they had expired back in January.
Business response:
Thank you for your stay with us and for the candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We sincerely hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, General Manager
Business response:
Eric, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, General Manager
Business response:
Scott, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Not getting what we paid for Staff was great but feel that we could of stayed at cheaper hotel and got the same amenities. Very "bare bone" with what I would of thought would be there, coffee maker with coffee and hair blower. The most upsetting thing though is that they advertise "continental breakfast" which is NOT true. Upon registration we were told the breakfast consists of muffins, oatmeal, coffee and tea and that they call it "grab and go". I had arranged four rooms for our church group and advised them that breakfast... read more
Business response:
We know how important it is to begin each day with a nutritious start, we are sorry our complimentary grab and go breakfast was not to your expectations. Our guests which do not have breakfast in their fully equipped kitchen typically find our breakfast bars, muffins, hot cereal, coffee and tea a perfect solution and a value add. It is never our intention to mislead our guests so we apologize for your disappointment. Now that you are a bit more familiar with our hotel and our brand, we hope to be your hotel and brand of choi... read more
Frequently asked questions about Extended Stay America - Cincinnati - Covington
How is Extended Stay America - Cincinnati - Covington rated?
Extended Stay America - Cincinnati - Covington has a 3.6 star rating with 1,784 reviews.
When is Extended Stay America - Cincinnati - Covington open?
Extended Stay America - Cincinnati - Covington is open now. It will close tomorrow at 12:00 a.m.