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Extended Stay America - Cincinnati - Covington
- Hotels
- Covington, KY
About this business
Location details
650 W. 3rd St., Covington, KY, 41011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not good at all Well, attention is really bad, it looks like they are doing you a favor by staying there. Hotel is old, not very good clean, the complimentary breakfast is not a breakfast but couple of oatmeal bars with oatmeal in water and coffee. Cleaning is not done unless you stay for more than 7 days!!!
Business response:
Jorge, thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate teams to improve our accommodations and services moving forward. It is also disappointing to know our grab-and-go breakfast was not to your expectations. Your comments about it will be shared with our brand leaders to assist them when determining new breakfast offerings. Pl... read more
I guess that I didn't know what to expect; but, my whatever level of expectation that I did have wasn't met. In the end, it fit the bill....it was a room with a bed in it.
Business response:
Shawn, thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
No a comfortable accommodation I was disappointed with the very poor breakfast they offered. There was no room service available and the WiFi service was very poor.
Business response:
Thank you for the feedback. As our housekeeping services are long-term based, we provide. Our housekeeping services are provided to guests staying eight or more nights, respecting their privacy of the home-like living. However, these services are always available upon request for a minimal fee. We also regret that our breakfast offerings were not appealing to you and have shared your feedback with our Brand Leaders to assist them when determining new offerings for further implementations. Your concerns regarding the wifi hav... read more
Room smelled like trash, TV did not work at all, there were a couple lights that didn't work at all, broken trim on walls, peeling paint, cabinets old and stained, “fitness center” was the size of a big closet with a treadmill and bike, “continental breakfast” was some packets of oatmeal and granola bars, elevator was soo slow i thought it would break every time we used it so we just used the stairs, bed extremely hard, pillows flat and hard as well. Staff was friendly, thats the only good thing i can say. Payed $140 for a r... read more
Business response:
Thank you for being our guest. We are sorry and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Well! When we got there! They didn’t have a room Available to us. We drove over an hour to get there from where we were and ended up driving back. I blamed Expedia over selling the rooms and said they could give us a room. If we wanted to pay 12$ like what??? I already paid 149$ for a room. You can’t upgrade me me? Anyways very disappointed in this hotel and Expedia. I booked this hotel over a month and a half ago!!! Not happy
No continental breakfast, hair dryer. Filthy bedspread, broken smole detector, plus it was hanging from the ceiling.
Business response:
Dear Sherl, we appreciate your review and for the opportunity to address your concerns. We are sorry for any miscommunication regarding our breakfast. At all our hotels we off a "Grab-N-Go" style service. We also have hair dryers by request at the front desk. First and foremost we take your safety very seriously and we are so sorry for the issue you observed with the smoke detector in your guest suite. We would like to address this immediately. We would appreciate additional information to identify the room you occupied so w... read more
Worst place I've ever stayed. Windows wouldn't lock. TV wouldn't work and when it did the picture quality was in and out almost as if it was constantly buffering. Wasn't clean and desperately needs a remodel. I will never go back. Gives the entire Extended Stay a bad image.
Business response:
Thank you for posting a review of your stay. We apologize for the cleanliness and maintenance issues you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with their efforts moving forward. We have also alerted the appropriate staff to your concerns, and we will be more proactive in replacing items that are beginning to show wear. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Ma... read more
Frequently asked questions about Extended Stay America - Cincinnati - Covington
How is Extended Stay America - Cincinnati - Covington rated?
Extended Stay America - Cincinnati - Covington has a 3.6 star rating with 1,784 reviews.
When is Extended Stay America - Cincinnati - Covington open?
Extended Stay America - Cincinnati - Covington is open now. It will close tomorrow at 12:00 a.m.