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Extended Stay America - Cincinnati - Fairfield
- Hotels
- Fairfield, OH
About this business
Location details
9651 Seward Rd., Fairfield, OH, 45014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I reserved a room using a credit card but was clear on the reservation that I would be paying cash. Not only did you not have a room reserved for me when I arrived after a two hour drive but you billed my card for the room which you did not have!!!!! Your staff member was very pleasant and tried to get me a room at another location but it was too far the other direction from where I needed to be
Business response:
Dear Stephen, we are sorry our payment policy inconvenienced you. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay, which is standard industry practice at reputable hotel chains. We regret any miscommunication regarding this concern. Further, we apologize for your experience with the reservation, and even more so that we could not appropriately correct the situation. Your comments have been discussed with t... read more
Facility was decent but not good enough to return The facility structure was in good shape and decent condition. Our issues were that we did not have actual sheets or supplies for our pull out couch, there was a top sheet and a cotton blanket which had a lot of women's hair stuck in it. When I asked the front desk for a blanket and pillow I received attitude. Actually anytime I went to the front desk in the evening the lady acted like we were bothering her from watching her shows. Then there were other patrons hanging out pl... read more
Business response:
Thank you for evaluating your stay. We want every guest to be treated with respect and authentic, friendly service. Therefore, we sincerely apologize this was not your experience. Please be assured we will address your concern appropriately to ensure we better serve our guests as we advance. We are also sorry for the noise disturbances you faced while here and the inconvenience this caused. We wish we had the opportunity to address the issue while you were here, as we would have done our best to ensure you were comfortable. ... read more
I have so many concerns. From the environmental to the staff. I’ll simply say - if you can stay somewhere else, I have to imagine the other option is the better option. I’ve stayed at much nicer locations from this company, but this was one of the worst stays I’ve ever had in a hotel. I’m glad I was just there for a night and not a longer stay.
Business response:
William, thank you for being our guest and taking the time to post your review. On behalf of our entire team, we apologize for not meeting your expectations. We always want to make every effort to provide a flawless visit; therefore, we regret any inconvenience and frustration you encountered. We hope you will consider giving us a second chance in the future so we can deliver you the superior hospitality you should always expect from us. Sincerely, Hotel Management
Horrible Experience Lots of people hanging around outside the entrance to our room, smoking and just acting strangely. Hall way and stairs were not air conditioned and it was 95 degrees outside plus the halls smelled of weed. Our room smelled like an ashtray even though we had to sign a paper at the front desk that we wouldn’t smoke. The bathroom had black mold on the walls and we were constantly waiting for the front desk clerk with other issues. We left and drove the two hours back to our home after our day because we didn... read more
Business response:
Steven, thank you for being our guest and taking the time to share your review. We regret you were not entirely satisfied with the overall condition of our hotel. Your valuable feedback gives us the knowledge we need as we continually seek to improve our guest experience. We will utilize your comments as we continue to monitor our property's condition and plan for future upgrades and changes. We are grateful for your patience. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Ma... read more
I recommend staying somewhere else. The room was not that clean. The renovation to the hotel were not done well and the place smells like an ash tray. The floors and walls are also paper thin and I was kept up all night by dogs running and barking in the room up over me. Customer service was okay and they tried to address the issue but most of the time there is no one at the front desk or when there is someone there they are watching TV in the lobby. Also be aware there is no elevator and breakfast is a grab and go. Over all... read more
Business response:
Blake, thank you for sharing your experience at our hotel. We regret the unpleasant stay you had and that we did not meet your expectations. We also apologize for the cleanliness issues you faced during your visit. Please know we have addressed your comments with our housekeeping associates, and steps are being taken to ensure this is not repeated. We are also sorry for the noise disturbance you faced due to the dog staying at our property. Please revisit us so we can restore your faith in our hotel and provide you with the ... read more
Frequently asked questions about Extended Stay America - Cincinnati - Fairfield
How is Extended Stay America - Cincinnati - Fairfield rated?
Extended Stay America - Cincinnati - Fairfield has a 3.5 star rating with 1,272 reviews.
When is Extended Stay America - Cincinnati - Fairfield open?
Extended Stay America - Cincinnati - Fairfield is open now. It will close tomorrow at 12:00 a.m.