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Extended Stay America - Cincinnati - Fairfield
- Hotels
- Fairfield, OH
About this business
Location details
9651 Seward Rd., Fairfield, OH, 45014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The stay wasn't all that great an the rooms wasn't all that great either I'm sorry I figure they where not great since I saw it on line the rooms where great an when I got there it wasn't. I was very un happy
Business response:
Thank you for sharing your review. We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
It's a very basic hotel - but NO elevator which was bad for our group. Hard to even believe that a property like this doesn't have one! It is also very expensive for what you get - about double what it should be.
Business response:
Anthony, thank you for taking the time to share your feedback. We are sorry we did not provide the value you were hoping for and for the concern you had with regard to the elevator. We regret any inconvenience this caused and are grateful for your patience. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
Worst Stay of My Life I booked this room for two nights. What a huge mistake! There is nothing about this hotel that I can recommend to anyone else; there is no elevator so we had to lug our bags up to the third floor. We were assaulted with cooking/grease smells in the hallway, but the room was worse, smelled like the staff was trying to cover up worse smells using mothballs. Barely made it through the night, and of course when I asked about a refund for the second night I had paid for-no way were we enduring another night ... read more
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
prostitute Hotel Upon pulling up to the location, I was a bit suspicious due to the small groups loitering in the shadows in the late night hours. When checking in there was a slightly homeless looking woman trying to get a room but noticed she was trying to get it for other reasons than to stay the night. Once I was checked in and began to make my way to the room, the hallway smelt of vomit and marijuauna. At first the card key for the room didn't want to work but after several tries, it let us in. As I began to get settled... read more
DO NOT stay here This hotel is nasty and I would never stay again, if it was free!!! The room smelled awful and got worse when I turned on the air. I couldnt tell if it was cigarette smoke or what it was. Also, we had to carry our bags up 2 flights of stairs because they dont have an elevator. BIG thumbs down. I will say the night staff was very nice and helpful!!
Business response:
Chris, thank you for the review and for sharing your experience. We regret not meeting your expectations and apologize for the concerns you had with your room. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. On a positive note, we are happy you were pleased with the service our associates delivered. We appreciate your feedback and hope to have the... read more
The room itself was nice and clean. The first person we saw when we walked into the lobby was clearly on drugs and staying at the hotel as well. By day two we were awakened before 7 a.m. by the police knocking on another rooms door. Would not recommend!!!!!
Business response:
Heather, thank you for your review. Although you liked your well-kept suite, we are sorry for the discomfort you had due to other guests on the property. Kindly know, safety and security of our guests are always our utmost priority. We hope you will allow us to make it up to you on a future visit. Sincerely, Hotel Management
Horrible Filthy halls that smelled of incense, cigarettes and weed. No elevators, no coffee in room, no hair dryer and horrible mattress. We could feel the springs. We hardly slept a wink. Stay away. No one available for check in Employee was our smoking.
Business response:
Terese, thank you for evaluating your recent stay with us. We regret our beds were not your comfort and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We are also sorry that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service i... read more
Frequently asked questions about Extended Stay America - Cincinnati - Fairfield
How is Extended Stay America - Cincinnati - Fairfield rated?
Extended Stay America - Cincinnati - Fairfield has a 3.5 star rating with 1,272 reviews.
When is Extended Stay America - Cincinnati - Fairfield open?
Extended Stay America - Cincinnati - Fairfield is open now. It will close tomorrow at 12:00 a.m.