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Extended Stay America - Cincinnati - Fairfield
- Hotels
- Fairfield, OH
About this business
Location details
9651 Seward Rd., Fairfield, OH, 45014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst Ever! The room was dirty. There was mold on the shower surrond. The bathroom sink faucet leaked like a sieve. There were visable stains on the carpet. There was a large water spot on the ceiling. We could hear dogs barking that were with their owners in another room.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The cleanliness issue you described is unacceptable, and I sincerely apologize for your experience. To uphold our company's high standards, we will provide additional training moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Prime Location The staff were extremely friendly and courteous and my room was spacious and comfortable.
Business response:
Debra - Thank you for writing a review of our hotel. We are so glad that you enjoyed your spacious room and our prime location. We are proud of our staff for providing you with such great service. Thank you again for your kind words. We hope to see you again soon.
This Extended Stay had a reasonable daily rate. The stairway leading to the second floor was smelled full of smoke. The vending machines were on the first floor, which was the smoking floor - intense smoke smell. Hotel was very noisy. We kept thinking someone was moving furniture in the room above us. When the next door occupants showered, use the sinks and/or flush the toilet - it was very loud as if they were in our room. The noise made for an uncomfortable stay and difficulty in sleeping.
Business response:
I appreciate you bringing your experience to our attention. I sincerely apologize for the strong smoke odor you experienced in our hotel. I will work with my housekeeping staff to deodorize the first floor hallway so that your experience is not repeated. As well, I regret to read that we were unable to provide you with a quiet stay. Your feedback on the noise will be useful to us as we continually work to improve our hotel. Thank you for sharing your experience with us. I do hope that you will return to our hotel or any othe... read more
Never agin!!!!!!!!!!! Not clean, bad paint job, old out dated appearance , not enough staff, miss representation of free breakfast. I will never stay at any extended stay agin!!.
Dirty, run down hotel. Hotel was dirty and run down. Toilet was backed up when we got to the room. Wall paper, carpeting (inside & out) along with old fashioned neon lights need replacing. Did not have a current TV screen guide on the TV. Had to ask for dishes and a coffee pot (which did not work). $100/night is too extravagant for this hotel room.
Business response:
Kevin - We appreciate you taking the time to write a review of your experience with us. We are very disappointed to hear about the condition of your room and that you were not informed of our customizable kitchen packs. We store our kitchenware in a clean, sterile environment and allow our guests to choose what items they would like in their room. Once they have customized their kitchen, we deliver the items to their room. We will work with our front desk staff to make sure we are fully informing our guests of our available ... read more
Great staff -- in a poor, neglected hotel We went looking for a clean place to stay that would be close to local shopping. The photos looked great online, so we went with it. It's an understatement to say the photos did NOT match the property. The hotel was overall VERY dirty. Our room and the entire third floor of the hotel have not been updated since the late 80s. The wall paper was falling down, the leather recliner in the room was falling apart, and the mold was taking over in the bathroom. We paid a TON, and I was so di... read more
Never again... I've stayed in a lot of hotels, to include other Extended Stay, and this was the worst by far...it looked liked a motel 6 in the hallway and the room was not much better. The totels were a dingy white and the tub had mildew all around. The coffee maker looked as if it had never been cleaned. The bed wasnt bed; however, the sheets were so cheap the fitted sheet didnt stay on the bed.
Business response:
I appreciate you bringing your experience to our attention. I sincerely apologize that your room was not properly cleaned. As this hotel’s manager, I assure you that I have addressed this issue with our staff in order to ensure that this does not happen again. I appreciate feedback from our guests, as it provides us the opportunity to make improvements to our hotel. I do hope that you will return to our hotel, or any other Extended Stay America hotel in the future.
Not good
Frustrated Traveler I didn't stay there. My flight was canceled and Extended Stay was not willing to refund my first night's stay nor were they willing to honor the rest of my reservation. Thankfully, my travel agent came through and gave me a 100% refund on my reservation. I have stayed there numerous times before so I know the place is lovely. Unfortunately, they lost my business when I found out that customer service wasn't their top priority.
Business response:
I appreciate you bringing this experience to our attention. I am sorry to hear about the difficulties you experienced with our hotel. Your comments will be very helpful as we continue to improve our customer service and our hotel overall. Thank you again for your comments. We hope to have the opportunity to provide you with a better experience in the future.
Frequently asked questions about Extended Stay America - Cincinnati - Fairfield
How is Extended Stay America - Cincinnati - Fairfield rated?
Extended Stay America - Cincinnati - Fairfield has a 3.5 star rating with 1,273 reviews.
When is Extended Stay America - Cincinnati - Fairfield open?
Extended Stay America - Cincinnati - Fairfield is open now. It will close tomorrow at 12:00 a.m.