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Extended Stay America - Cincinnati - Fairfield
- Hotels
- Fairfield, OH
About this business
Location details
9651 Seward Rd., Fairfield, OH, 45014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very dated. Old furniture. Our non smoking room smelled like smoke. We realized the next morning the smoke detector was covered in plastic & a rubberband. No hair dryer. Complimentary breakfast was definitely lacking.
Business response:
Dear Guest, Thank you for sharing your feedback. We’re sorry about the condition of your room and the concerns you encountered, particularly with the smoke detector. Safety is a top priority, and we’ve notified our property engineer to inspect the room thoroughly. For future visits, please know our front desk is always available to assist with amenities or any assistance you need during your stay. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you again. Sincerely, Hotel Manageme... read more
Important point- NO ELEVATOR IN THIS 3 STORY BUILDING! Either I missed that or it wasn’t stated. That’s a big deal when traveling with someone who can’t manage stairs! The only selling point of our stay here was the front desk staff who was very helpful and friendly. We had two units. Both were very run down and in need of repair and both smelled horrible (think mold, must, smoke, pot, and air freshener). The outside door to get into the building also stopped by our rooms working during our stay. Ironically, the units were c... read more
Business response:
DearGuest, Thank you for your detailed feedback. We're glad to know our front desk team made a positive impact and that housekeeping maintained a clean environment. However, we sincerely apologize for the issues that detracted from the perfection of your experience. Your comments about accessibility and the state of repair are important and will be addressed internally. We understand the frustration and hope you'll consider giving us another opportunity in the future to provide a more comfortable experience. Sincerely, Hotel... read more
If I could give this place a zero I would. When I say this place was a let down, I REALLY mean it was a let down. It smelled horrible, was dirty, and I saw bugs in the rooms. When I brought up this concern, and told them I'd be going to another hotel, I was told they wouldn't refund any of my money. I prepaid and had booked two rooms for 8 nights. They didn't even want to hear my concerns. My shoes stuck to the stairs in the hallway they were so gross. Then as soon as we walked into the first room the smell was so bad we wer... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience. We’re very sorry to hear that your stay fell far below expectations. A clean and welcoming environment is something every guest deserves, and we regret that we did not deliver this during your visit. We understand the importance of feeling comfortable and respected when concerns are brought to our attention. We are addressing your feedback with our team to ensure that situations like this are handled with greater care and responsiveness. We appreciate the op... read more
I won’t blame the staff. They were as helpful as they could be. There are no carts to help with bringing in luggage. Although this stay should accommodate your own cooking, there was no coffee pot, kitchen utensils, tools, plates, etc. Bathroom floor was dirty, and the hotel smells like tobacco. This is NOT wear I want to stray following a really long travel day.
Business response:
Dear Guest, We are sorry to hear your stay did not meet expectations. While we appreciate your acknowledgment of our staff’s efforts, we regret the inconvenience caused by the lack of amenities, cleanliness issues, and overall condition of the property. Your feedback is valuable and will be used to guide necessary improvements. Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management
I liked the location because there is a lot of places close by. I didnt like that the room apparently wasnt clean well, not only did it smell like fish but we also found 3 items that were left in the room by other guest.
Business response:
Dear Guest, Thank you for your feedback. We’re pleased to know the location was convenient for you, though we sincerely apologize that the room did not meet our expected standards of cleanliness and comfort. Your comments have been shared with our housekeeping team to ensure more thorough preparation of guest rooms. We appreciate your understanding and hope to provide a noticeably better experience during your next visit.Sincerely,Hotel Management
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No Nothing Lovely kitchen, stove, oven, fridge. No pots, no pans, no dishes, no spoons, no forks, no cups or glasses, no nothing.
Business response:
DearMark, We appreciate your feedback and would like to extend our sincere apologies for not meeting your expectations during your stay with us. As a team, we strive to provide exceptional hospitality to all of our guests, and regrettably, we fell short in your case. Please know that to maintain cleanliness for all guests, we store the dishware at the front desk, and it can be delivered upon request. Your feedback is highly valued, and we will utilize it to improve our services moving forward. We hope to provide you with the... read more
No room service Towels were never changed and room was never serviced. Had to go to front for new towels.
Business response:
Dear Pedro, Thank you for your review of our hotel. We hope your overall stay was satisfactory, and we also appreciate learning the things that could amplify your stay. We apologize for any inconvenience our lack of room service option caused. Please note that our housekeeping service is tailored for long-term guests to minimize disruption to their home-like experience. Nevertheless, we are pleased to offer this service for a nominal fee. Complimentary towel and linen exchanges are available at the front desk anytime. We sin... read more
Room was HIGHLY unsanitary, dirty stained carpet that looked like blood stains amongst other things. Fridge was dirty. Room smelled like odor. Brown stains on bath towels. DON'T DO IT PEOPLE 👀
Business response:
Dear Melissa, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.S... read more
Frequently asked questions about Extended Stay America - Cincinnati - Fairfield
How is Extended Stay America - Cincinnati - Fairfield rated?
Extended Stay America - Cincinnati - Fairfield has a 3.5 star rating with 1,271 reviews.
When is Extended Stay America - Cincinnati - Fairfield open?
Extended Stay America - Cincinnati - Fairfield is open now. It will close tomorrow at 12:00 a.m.