Extended Stay America - Cincinnati - Fairfield

Sarah 

on Expedia

4 months ago

If I could give this place a zero I would. When I say this place was a let down, I REALLY mean it was a let down. It smelled horrible, was dirty, and I saw bugs in the rooms. When I brought up this concern, and told them I'd be going to another hotel, I was told they wouldn't refund any of my money. I prepaid and had booked two rooms for 8 nights. They didn't even want to hear my concerns. My shoes stuck to the stairs in the hallway they were so gross. Then as soon as we walked into the first room the smell was so bad we wer... read more

Kimberly 

on Expedia

4 months ago

I won’t blame the staff. They were as helpful as they could be. There are no carts to help with bringing in luggage. Although this stay should accommodate your own cooking, there was no coffee pot, kitchen utensils, tools, plates, etc. Bathroom floor was dirty, and the hotel smells like tobacco. This is NOT wear I want to stray following a really long travel day. 

Tonya 

on Expedia

4 months ago

I liked the location because there is a lot of places close by. I didnt like that the room apparently wasnt clean well, not only did it smell like fish but we also found 3 items that were left in the room by other guest. 

Kirsten 

on Expedia

8 months ago

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Mark 

on Expedia

10 months ago

No Nothing Lovely kitchen, stove, oven, fridge. No pots, no pans, no dishes, no spoons, no forks, no cups or glasses, no nothing. 

Pedro 

on Expedia

10 months ago

No room service Towels were never changed and room was never serviced. Had to go to front for new towels. 

Melissa 

on Expedia

a year ago

Room was HIGHLY unsanitary, dirty stained carpet that looked like blood stains amongst other things. Fridge was dirty. Room smelled like odor. Brown stains on bath towels. DON'T DO IT PEOPLE 👀 

Kalyana Sundaram 

on Expedia

a year ago

Terrible customer service, total arrogance by non response at 2 am, making customer wait for an hour in cold