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Extended Stay America - Cincinnati - Fairfield
- Hotels
- Fairfield, OH
About this business
Location details
9651 Seward Rd., Fairfield, OH, 45014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mr. All was acceptable in the room, hotel staff very friendly and helpful. No hot breakfast and while there is a kitchenette in the room there are NO DISHES. How would one cook or what would you eat off or with
Business response:
Peter, thank you for your feedback. We are pleased to know you had an overall pleasant stay. We would like to inform you that, to ensure cleanliness of kitchenware upon check-in, these items are available at the front desk rather than leaving them in the room, and our team gladly delivers them upon request. We will also make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. Please come back to stay with us the next time you are in the area. Sincerely, General Manager
Simple and convenient Limited amenities but this was expected. I had to notify the manager of a broken security latch and empty shampoo bottles but they were prompt to remedy
Business response:
Thank you for staying with us. We are pleased to know you had an overall nice visit. However, I am sorry for the inconvenience caused, but we are pleased the issue was resolved to your satisfaction. We welcome you back to our hotel when you are in the area. Sincerely, General Manager
Underwhelming I was not comfortable, we had to go up & down stairs to get to our room on the first floor. The stove didn't work into 114. The lights went out & there was no back up generator. The young lady that checked us in on 4/28 was wonderful.
Business response:
Peter, thank you for your feedback regarding your stay. We apologize for the poor service and facilities you experienced while here and that it created such a bad impression of our hotel. We clearly missed the mark and want you to know that this is not standard service for us. We will take your comments and take the necessary action so we can improve the overall experience. We hope you will reconsider a return visit and give us a second chance to make a better impression. Sincerely, General Manager
Okay but you changed the price ladt minute If I knew then i. Ot have booked it Went ffom 134 to 157
Very pleasant When I walked in I was pleasantly greeted by the beautiful young lady at the service desk. She was polite and courteous. The hotel accommodations were good my entire stay.
Business response:
The team and I appreciate your remarks. I'm so pleased our staff greeted you well when you walked in. Also that our customer service was much to your liking. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Frequently asked questions about Extended Stay America - Cincinnati - Fairfield
How is Extended Stay America - Cincinnati - Fairfield rated?
Extended Stay America - Cincinnati - Fairfield has a 3.5 star rating with 1,273 reviews.
When is Extended Stay America - Cincinnati - Fairfield open?
Extended Stay America - Cincinnati - Fairfield is open now. It will close tomorrow at 12:00 a.m.