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Extended Stay America - Cincinnati - Fairfield
- Hotels
- Fairfield, OH
About this business
Location details
9651 Seward Rd., Fairfield, OH, 45014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very dated hotel. Just not a chain I would come back to.
Business response:
Dear Margaret, Thank you for choosing our hotel and taking the time to share your feedback. We always strive to exceed our guests' expectations, so we apologize for any inconvenience or disappointment you experienced during your time with us. Your comfort and satisfaction are of paramount importance to us, and we look forward to the opportunity to provide you with the exceptional experience you deserve in the future.Sincerely,Hotel Management
Not much to like about this place other than the staff was friendly and helpful. Outdated facility that's definitely past it's prime. Sketchy people hanging out drinking in the parking lot at all hours. The bed was so lumpy and uncomfortable that we could barely sleep. Room smelled heavily of cologne that must have been used to cover up the underlying smell of cigarette smoke. The refrigerator suddenly started making sounds like a semi truck in the middle of the night- so bad that I had to get up to unplug it. Heater/ AC uni... read more
Business response:
Dear James, It was disappointing to read your comments about your stay at our hotel. We sincerely apologize that your experience did not meet your expectations, and we empathize with your frustration regarding the different issues you brought up. Thank you for bringing this to our attention; remedial steps within the concerned departments are underway to ensure future guests are not similarly impacted. We understand that no explanation can change your recent experience. Still, please be assured that we will take appropriate ... read more
Didn’t start
Business response:
Dear Lakaba, We're sorry to hear about your experience. Your comfort is our priority, and we understand the importance of a smooth start to your stay. Please feel free to reach out to our team directly with any specific concerns you may have, as we are here to assist you throughout your visit. We appreciate your feedback and hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management
When We stayed there, there was old pizza in the refrigerator. There was parties going on most of the night. I would not stay there again.
Business response:
Dear Walter, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked. We will address this with our housekeeping team to ensure everything is in order. We understand how frustrating and inconvenient this must have been for you, and we deeply regret its negative impact on your trip due to the noise from other guests. Our front desk team is always available to help you. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management
Bad management We left a bag of trash outside the door cause we did not want the room to smell so it was the morning of my mom funeral and we did not have time so the manager left a not on the door to let us know that we don’t leave trash outside the door you have to take it off are it a $10 charge and they were disrespectful they open our room door and put the bag back in our room they had no right you already left a note so why put it back in our room you let us know what and what and when we leave I always clean my room u... read more
Business response:
Dear Tammie Gulley, We're truly sorry to hear about your unfortunate experience during such a difficult time. It's disheartening to learn that our team's actions caused additional stress. We understand the importance of sensitivity during challenging situations, and we regret any disrespect shown. Your feedback is valuable, and we will address these concerns with our team to ensure better communication and understanding in the future. Please accept our sincere condolences for your loss. We appreciate your understanding and h... read more
I have stayed here several times and never been asked to put a card on file for incidentals and i paid online and if course i didn't bring my card because we were going out and i didn't want to lose so i had to drive 30 minutes home only when to return it was a different person and she didn't ask for it. Then someone knocked on our doof at 1015 am and asked if we were checking out today. Im sorry i work night shift and i like to get as much sleep as possible and dont expect to get woken up. I set my alarm when its time to ge... read more
Business response:
Dear Jamie, Thank you for being a loyal guest and sharing your recent experience. We deeply regret falling short of meeting your expectations during this visit. Your past experiences mean a lot to us, and we are genuinely sorry we did not deliver the same level of satisfaction this time. Your feedback is invaluable. We are committed to regaining your trust and ensuring that your next stay with us exceeds your expectations, just like your previous visits. We hope to welcome you back and provide you with the exceptional experi... read more
It was located at a good area for food around eat.outside didnt look bad. But when i got to the room it smelled so bad from dogs i had to go to dollar general down the road and bought some frebreeze for dog odar..it helped. The bathroom sink looked like big blood spots ..if i hadnt had booked the way i did which was no refunds,i would had changed Motels. I want be staying there ever again
Business response:
Dear Deborah, Thank you for staying with us and sharing your concerns. While we are pleased that our location, close to several eateries options, was perfect for your needs, we apologize for not meeting your expectations regarding the condition of your suite. Our promise to our guests includes a commitment to providing a clean and well-maintained atmosphere, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our house... read more
the hotel smelled like an ash tray. kitchenette was dirty. i will not have my employees stay here again.
Business response:
Dear CALEB, Thank you for selecting us. We regret your room was not spotless and fresh, resulting in an unpleasant stay. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Smoking is never allowed inside the hotel premises. You ... read more
Frequently asked questions about Extended Stay America - Cincinnati - Fairfield
How is Extended Stay America - Cincinnati - Fairfield rated?
Extended Stay America - Cincinnati - Fairfield has a 3.5 star rating with 1,272 reviews.
When is Extended Stay America - Cincinnati - Fairfield open?
Extended Stay America - Cincinnati - Fairfield is open now. It will close tomorrow at 12:00 a.m.