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Extended Stay America - Cincinnati - Fairfield
- Hotels
- Fairfield, OH
About this business
Location details
9651 Seward Rd., Fairfield, OH, 45014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible customer service, total arrogance by non response at 2 am, making customer wait for an hour in cold
Business response:
Dear Kalyana, Thank you for bringing this to our attention. We deeply apologize for the poor customer service you experienced and the delay you faced. This is not the level of service we strive to provide, and we are reviewing our procedures to ensure such issues are addressed promptly. Your feedback is valuable in helping us improve. We hope you will consider giving us another chance to better serve you in the future.Sincerely,Hotel Management
1st room bed bugs had to be changed to another room. Room design terrible not efficient. Facility ran down
Business response:
Dear Shetona, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Checked in after 12:00 am and was told my reservation was “audited” after midnight through their system so my reservation was canceled without a refund. They later told Expedia that they would give me paper work to refund if I go to see their manager in the morning after 6:00 am. I was homeless and slept in the parking lot in my car all night. The morning manager angrily told me there will be no refunds because I was a no show before 12:00 am and their policy is to automatically cancel reservations after midnight. I asked hi... read more
Business response:
Dear Guest, Thank you for taking the time to write a review of your stay. Your feedback will assist us in continually improving our service and guest experience. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
The pull out sofa bed had bloody sheets and the staff was rude
Business response:
Dear Johnnie, Thank you for letting us know about your stay. Our team is dedicated to delivering exceptional customer service and maintaining pristine, comfortable accommodations for all our guests. Regrettably, the recent incident did not meet our customary standards. Please be assured that we have taken the requisite measures to address your concerns. We highly value your patronage and eagerly anticipate the opportunity to elevate your experience during your future visit.Sincerely,Hotel Management
The property was dated and dingy looking internet was not working properly. We complined several times to the front desk and nothing was done even though they said they would fix it. Front desk service was not readily available. Breakfast was horrible, they could at least privide complimentary coffee all day. The police were called to the propert. It's just a shady place.
Business response:
Dear Monica, Thank you for taking the time to write a review of your stay. Your feedback will assist us in continually improving our service and guest experience. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Checked in and left the property within 30min the facility is essentially a crack house and there was cops there all night
Business response:
Dear Frederick, We regret that we couldn't give you a better impression from the moment you arrived at our property, and we apologize for any frustration this undoubtedly caused. The situation you described is completely unacceptable and not representative of the environment we strive to maintain. Your safety and comfort are our top priorities, and we are taking immediate action to address these serious concerns with our security team. We understand the impact this had on your stay and are committed to making improvements. W... read more
Very dated hotel. Just not a chain I would come back to.
Business response:
Dear Margaret, Thank you for choosing our hotel and taking the time to share your feedback. We always strive to exceed our guests' expectations, so we apologize for any inconvenience or disappointment you experienced during your time with us. Your comfort and satisfaction are of paramount importance to us, and we look forward to the opportunity to provide you with the exceptional experience you deserve in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Fairfield
How is Extended Stay America - Cincinnati - Fairfield rated?
Extended Stay America - Cincinnati - Fairfield has a 3.5 star rating with 1,271 reviews.
When is Extended Stay America - Cincinnati - Fairfield open?
Extended Stay America - Cincinnati - Fairfield is open now. It will close tomorrow at 12:00 a.m.