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Extended Stay America - Cincinnati - Fairfield
- Hotels
- Fairfield, OH
About this business
Location details
9651 Seward Rd., Fairfield, OH, 45014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Loud air conditioner constantly turning off/on
Business response:
Dear Andrew, Thank you for posting a review of your recent stay and appreciating our staff for a pleasant trip. However, we are sorry for the issues with your room's air conditioner. We appreciate you bringing this to our attention and will address these. Our team conducts routine maintenance throughout the hotel on a regular structured program basis, and we will pass along this feedback. Please feel free to connect with the front desk team for further assistance. Thank you for being so patient, and we hope you will consider... read more
Awful The place we stayed at ended up being over booked so she couldn't find us a room. We ended up getting a "blocked off" room that smelled like an ash tray and the bathroom tub and sink drained super slowly. Very disappointing.
Business response:
Dear Guest, Thank you for selecting us for your recent trip to the city and for sharing your comments. We are sorry for your experience. Your concerns are noted, and we will share them with the concerned team for a quick follow-up. Once again, our genuine apologies for the inconvenience you experienced. Please allow us a second chance to serve you with better memories.Sincerely,Hotel Management
When we pulled innoarking lot men sitting in lot dtinking snd smoking pot dog harked throughout night snd a lady screaming and fighting throughout the night will ne er stay st one again
Business response:
Dear Nancy, Thank you for the feedback. We are devoted to giving each guest a great travel experience; therefore, we sincerely apologize for the noise concerns during your stay. We are disappointed that we were unaware of these concerns, as we would have been happy to try and resolve the issue. In the future, please know our front desk staff is always available to help make the most of your stay. We hope you will come back and see us the next time you are in our area.Sincerely,Hotel Management
No me gusto porque estaba muy sucio los pasillos hacia la habitación llenos de basura, la habitación las sabanas sucias, y el baño con olor a cañerías… y mucho olor a Marihuana en los pasillos ruidos de música alta… fue una experiencia desagradable! Sólo quería Descansar de un viaje largo!
Business response:
Dear Lourdes, Thank you for choosing us. We are sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we apologize for not meeting your expectations. Your feedback is valuable to us and has been shared to address with the appropriate individuals to ensure we are well-poised to serve you in the future. Please allow us a second chance to restore your confidence in us.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Fairfield
How is Extended Stay America - Cincinnati - Fairfield rated?
Extended Stay America - Cincinnati - Fairfield has a 3.5 star rating with 1,272 reviews.
When is Extended Stay America - Cincinnati - Fairfield open?
Extended Stay America - Cincinnati - Fairfield is open now. It will close tomorrow at 12:00 a.m.