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Extended Stay America - Cincinnati - Fairfield
- Hotels
- Fairfield, OH
About this business
Location details
9651 Seward Rd., Fairfield, OH, 45014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rude receptionist Hotels.com booked me at a overbooked hotel. The receptionist at Extended Stay America Cincinnati - Fairfield was extremely rude and hung up on me multiple times.
The front desk people the most rude person and bad service, I pay for a service I didn't ask for favor or free service
Business response:
Thank you very much for providing us with your feedback. The stay with us you described is unacceptable, and I sincerely apologize for your experience. Our staff will be coached on the high-level of customer service that must be shown to guests. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Great experience staff was very friendly. Room described exactly how it was advertised online.
Business response:
We appreciate you taking the time to write a review of your stay. I'm pleased you enjoyed your accommodations and found our staff helpful. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
A good stay. Location & price was very good for visiting our grand daughter at Miami University.
Business response:
I appreciate you taking the time to write such a great review. I’m so pleased to read that you had a wonderful stay and enjoyed our convenient location. I’m thrilled that you found our hotel to be a good value! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Mostly good, but..... Overall it was good, but the last night I was there was a Saturday night and there was a lot of coming and going of people and they were slamming doors. I was awakened just about every 15 to 20 minutes until around 2 in the morning. The doors need something to have them close more quietly, since people can't seem to manage that on their own.
Business response:
Thank you for the feedback about your stay at our hotel. Please accept our apologies for the noise issues you experienced. In response to your feedback, I will be retraining our staff to make sure we are enforcing our quiet hours to ensure that each guest has a comfortable stay. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Save your money and book down the street ! Fan on the room heater did not work, asked the front desk to look at it, nothing was done! Asked again, still nothing. Room was very old looking, carpet was dirty, did see one thousand legger in the room(a bug). Save your money and look elsewhere!
Reason to cancel! We had a reservation but decided not to stay after checking oout a couple of rooms Off odors including tobacco and cleaning agents?, carpet staining in rooms and halls, damaged furniture, all for almost $100/night. So we cancelled and went out to find something nicer (Howard Johnson's)right down the street for half the price.
Great staff Front desk went out of their way to accommodate guests!
Frequently asked questions about Extended Stay America - Cincinnati - Fairfield
How is Extended Stay America - Cincinnati - Fairfield rated?
Extended Stay America - Cincinnati - Fairfield has a 3.5 star rating with 1,273 reviews.
When is Extended Stay America - Cincinnati - Fairfield open?
Extended Stay America - Cincinnati - Fairfield is open now. It will close tomorrow at 12:00 a.m.