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Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Stained mattress Arrived to find a stained mattress, had to flip an apply new sheets. Will not be staying again.
Business response:
We are extremely sorry for the issues you experienced and regret the inconvenience it caused. We take the cleanliness of our guest’s suites very seriously, and we assure you we will redouble our efforts to make an even better impression. Please consider giving us one more chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Good luck on this stay This place is in need of good direction with plenty of potential. My wife thought we walked into a crime scene with luminal sprayed on the walls and furniture if you get my analogy. I would personally never return but good luck to you if you want to book here. PS if you do book a room a water drinking cup would be useful in your luggage. They supply nothing without asking the front desk. After seeing the room I was afraid to ask for anything mor and supplied my own bottled water.
Business response:
Kyle, we sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Sincerely, Hotel Management
Noise from interstate Shabby carpeting and dirty bathroom. The constant noise from interstate made it very difficult to sleep. I wouldn't stay there again.
Business response:
Thank you for choosing to stay at our hotel. We are truly sorry the condition of your rooms were not up to par and we did not meet your expectations. We appreciate you bringing this to our attention, and we want to let you know we are already working to address the problems you mentioned. Your review highlights where we need to refocus our efforts, and I assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit. Sincerely, Hotel Managem... read more
Cheapest hotel I could find that was decent. Glad it's over. Never again. Didn't like much of anything.
Business response:
Thomas, thank you for choosing our hotel. We are disappointed to read that we did not live up to your expectations, and we apologize your stay was anything less than exceptional. Please consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
keep looking there is better! when you find hair in the bed that's not good. when you find a big grease spot on the side table, that's not good. when you find paper scarps on the floor that's not good. enough for extended stay. no thank you!
Business response:
George, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Pretty basic Things like dishes glasses etc all optional. Chair very uncomfortable. TV too low to view comfortable in bed. No good set up for computer or phone charger. No hair dryer. It was clean.
Business response:
We appreciate you choosing us. We are glad you liked the cleanliness of our facilities, but we are sorry you were not completely satisfied with our accommodations. We would like to mention that to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep them at the front desk rather than leaving them in the suites. We appreciate all your observations and will keep them in mind when making changes in the future. We value your business and hope we will be your choice again. Sincerely, General Manage... read more
Do Check-in Trainer had no personality or customer service. I actually felt horribly bad for Bryce who seemed to be newer as she seemed sweet herself but definitely wasn't running the show. We felt like we were a complete inconvenience to the trainer and our check-in was completely straight forward as we had reservations for an already paid for room. God forbid we asked two questions that are pretty common hotel questions. The elevator has some major issues, the halls and room have a horrible odor and the drawers in the kitc... read more
Business response:
Thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from the first impression at check-in to the final at check-out and will focus on providing a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to provide you with the hos... read more
The hotel and the room were dirty I found that the bath tub was dirty. I also found no toilet papers attached to its holder. When I complained they told the room is cleaned and inspected. The attendant came in and said it looked clean to him. I then showed hair and other dirt. He said it's not too dirty then. I had to firmly tell him to clean the room.
Business response:
We certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
Marginal accommodations. No staff available at 8:00am. Bathroom too small, barely useful. Room was noisy & too close to interstate.
Business response:
William, please accept my apologies for the difficulties you experienced during your stay, and I truly regret the inconvenience it caused. Your feedback is valuable to us, and we will use it as a tool to improve our service and facilities moving forward. We hope you will give us another chance to serve you better in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 3.7 star rating with 1,790 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.