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Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
I stayed for 4 days and 3 night. House keeping never came to clean the room. For all 3 nights I had to deal with the same towels. I will never refer anyone there or stay at there anymore.
Business response:
We apologize as we didn’t explain our housekeeping policy to you upon arrival. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. Towels and other articles are available and complimentary at the front desk. We will make sure our front office team communicates this without fail going ahead. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Welcome to the “Curry Suite”. We checked into room 205,which I’ll call “ The Curry Suite”. The smell was unbearable. Someone had cooked curry so much it had completely embedded into the rooms carpets, drapes, bedding. Immediately went to front desk and asked for another room. Was given 207. No stench, but lamps weren’t working, alarm clock found on floor under bed, 1/2 inch of dust in bath room vent. A/C worked poorly at best, wall paint had large scratches , a curse word had been scratched into the elevator door on 2nd floo... read more
Business response:
Peter, a well-maintained hotel sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Be assured we take the cleanliness of our rooms very seriously so your feedback is shared and remedial steps within our housekeeping department are underway to ensure this issue does not happen again. Please consider giving us a chance to showcase you our improved side. Sincerely, Hotel Management
Absolutely disgusting. From the smell, the beer that was in the fridge,....dating to 6/2016!!!!! Deplorable!
Business response:
Thanks for being our guest. We apologize for the inconvenience you encountered in your room with regard to cleanliness. We are concerned about your experience and have immediately brought this to the attention of our housekeeping department to review and action. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Worst Customer Service Never able to check in, Lori Front Desk could not find my reservation and now I got charge and the Hotel does not want to refund my money
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the miscommunication regarding your bill. Please contact our General Manager directly if you would like to provide more information to further discuss your charges. Thank you again for your feedback, and we hope you will consider staying with us again in the future. Hotel Management
Extended Don't Stay Overall, the hotel is old and in need of updates - bathroom tub/shower had dirt and hair, you have to fill up the ice trays in the freezer to have ice - no ice machine on the property - grab and go breakfast was disappointing. Overall, I would not recommend this hotel location anyone.
Business response:
Mark, please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the cleanliness issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove. Your feedback is valuable as it will help us improve our facilities moving forward. As we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machin... read more
Our first impression was that the staff seemed “put out” when we walked in the door. Front desk clerk saw us walk in, didn’t acknowledge us, and walked away from the desk to do something. We don’t mind waiting, but greet us and politely ask us to wait. Once we were helped, there were no smiles, no “please and thank you.” The room was ok. We knew it wouldn’t be much for the price. But we could overlook the shabbiness if it were clean. There was blood on the sheets and it was bright red, which suggested to me they weren’t laun... read more
Business response:
Angela, thanks for choosing us. Please accept our sincere apologies as we couldn’t provide you with a clean room and the poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Will never go back. The assistant manager was rude and treated us like second class citizens. There was a misunderstanding about registering our dogs and even after apologizing profusely and offering to go to another hotel, she was still hostile to me in front of a whole group of people. We will go back to La Quinta Inns where we have always been treated very well.
Business response:
Thank you for your constructive review. We apologize that we did not provide the responsive service you should have received from us. Our staff normally does a terrific job in providing attentive service, so we're sorry we dropped the ball during your visit. We will definitely be using your constructive feedback to step up our game. We hope you will consider a future stay so we can better demonstrate our commitment to service excellence Sincerely, Hotel Management
Clean but looks like I am in the 70’s!!! This hotel was not at all what I was expecting!!! It was very outdated, but it was clean. I was not as advertised. There is no free breakfast, but a grab and go coffee bar. The staff was nice, but I will never t be staying here again.
Business response:
Please accept our sincere apologies for not meeting your expectations. It is important to us that each guest enjoys a comfortable stay and outstanding service, so we are sorry you did not receive that from us. Our mission is “To Impress the Guest” and we hope you will give us another chance to prove that to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 3.7 star rating with 1,770 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.