Extended Stay America - Cincinnati - Florence - Turfway Rd.

Business response:

Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. We are sorry our hotel did not meet your expectations and regret our grab-and-go breakfast offerings were not to your liking. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assist them in determining new future offerings. We hope you will choose us again so that we can provide you with a much better stay. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping team and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We appreciate your review and hope you will accept our apologies for our shortcomings while you were here. We hope you will give us another chance to provide you with exceptional service in the near future to help you regain your trust in us once again! Sincerely, Hotel Management 

Business response:

First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management 

Business response:

Thank you for the feedback about your stay at our hotel. We apologize for our staffing service not meeting your expectations. To make sure this does not happen again, we are actively working with our staff to improve our guest experience. We appreciate your comments as they will only help us improve and hope you will give us another opportunity to provide you with the excellent experience you deserve. Sincerely, Hotel Management 

Business response:

Kenneth, thank you for posting a review of your stay. We apologize for the cleanliness issues you encountered while you were here and for the inconvenience you had due to the connectivity issues you experienced. Even more distressing is the fact that you were met with anything other than friendly service in the process. Please be assured that we have discussed your feedback with the appropriate teams, and we're taking immediate actions to be more diligent with our efforts moving forward. We hope you will give us a chance to ... read more

Business response:

Thank you for being our guest and for sharing your feedback. We apologize for the smell you experienced on your stay. We work hard to provide a clean and comfortable environment and we are sorry if the odor compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management 

Business response:

Mckinzy, we sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management