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Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Will never go back. The assistant manager was rude and treated us like second class citizens. There was a misunderstanding about registering our dogs and even after apologizing profusely and offering to go to another hotel, she was still hostile to me in front of a whole group of people. We will go back to La Quinta Inns where we have always been treated very well.
Business response:
Thank you for your constructive review. We apologize that we did not provide the responsive service you should have received from us. Our staff normally does a terrific job in providing attentive service, so we're sorry we dropped the ball during your visit. We will definitely be using your constructive feedback to step up our game. We hope you will consider a future stay so we can better demonstrate our commitment to service excellence Sincerely, Hotel Management
Clean but looks like I am in the 70’s!!! This hotel was not at all what I was expecting!!! It was very outdated, but it was clean. I was not as advertised. There is no free breakfast, but a grab and go coffee bar. The staff was nice, but I will never t be staying here again.
Business response:
Please accept our sincere apologies for not meeting your expectations. It is important to us that each guest enjoys a comfortable stay and outstanding service, so we are sorry you did not receive that from us. Our mission is “To Impress the Guest” and we hope you will give us another chance to prove that to you on a future visit. Sincerely, Hotel Management
All three of my pillows had hairs on them. The noises from the hall woke me up multiple times even after turning in the fan as white noise. The “continental breakfast” was a table with coffee and packaged muffins. Very disappointing
Business response:
We apologize for the noise and cleanliness issue you encountered while you were here. We never mean to disappoint our guests in any way, and we definitely failed in this attempt. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. We would like to regain your trust and hope you will give us that chance in the future.... read more
This place should be called 'NO-tel'. We were disappointed by lack of amenities in the room. There was NO coffee maker, NO hair dryer, NO dishes at all. The girl at the front desk was rude.
Business response:
We apologize for your disappointment with the in-suite amenities and service. Since our suites are designed for guests staying multiple nights desiring home-like living. Kitchenware for your suite is available and kept at the front desk to ensure cleanliness. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly h... read more
fraud fraud on my credit card after staying here....
Business response:
Recommended Expedia Representative to refund Guest on 2/13/18. The refund request associated with case# 58648206 has been successfully completed.
Skip This Hotel When we arrived there was a sign at the front desk saying that the front desk person was helping another guest and would be right back. It took 15 minutes for them to arrive. They were very helpful but it was clear that they were the only staff person on the property. Our television was not working correctly. When I asked the front desk person for help she told me that the only thing to do was unplug it and plug it back in. That did not solve the problem. The "continental breakfast" was lukewarm coffee and ... read more
Business response:
We apologize for the disappointing stay you had with us. We are extremely sorry for the service issue you encountered by our front desk associates. Your concerns have been shared with my team to make sure this is not repeated again. We will make note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Business response:
Robert, we are terribly sorry for falling short of expectations during your visit. Our front desk is staffed 24/7 to respond to requests and resolve unexpected issues. We are especially sorry if you reported an issue and we still failed to respond. Please consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
Friendly staff but terrible rooms. The heat was set to 80 upon checkin, and with the AC on full and the window open, it was well until 2AM before the room cooled off. With the window open, it was a constant barrage or highway road noise. The fan alone on the hvac would not simply stay on. We had stinkbugs on the walls. I do not recommend this hotel.
Business response:
The situation you described regarding the noise is truly regrettable. We are very sorry you were not able to experience a quiet and relaxing stay. When made aware of these situations, our front desk staff is trained to have appropriate conversations with our guests to resolve such issues. Thank you for your feedback, and we hope this did not overshadow the great overall stay you had being our guest. Sincerely, Hotel Management
Poor value Can you believe.. no ice machine. Breakfast was a muffin??? No coffee in the room
Business response:
Robert, we sincerely apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience, so we certainly understand why you may have found our amenities a bit different than traditional hotels. Also, our fully equipped kitchens with full-size refrigerator include ice trays for your convenience due to which we do not have ice machines on our property. Please consider coming again so we can make it up to you. Sincerely, H... read more
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 3.7 star rating with 1,790 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.