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Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
We were not real happy with this hotel. I have not stayed in a hotel where we had to pay for room service/having to go to get our new towels. Also, your breakfast was very poor/should not be advertised as breakfast. We had to go out for breakfast which was not our plan when going to your hotel. I have never stayed in a hotel for a very long time where there was not a hair dryer on the wall. After washing my hair, I had no dryer to dry it with. We will not be staying in your hotel in the future.
Business response:
Thank you for your staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. But, we are happy to provided kitchenware and other in-room amenities. All these items are available at front desk. If we did not communicat... read more
The hallways and room had a bad odor, there were basically no amenities.
Business response:
Deana, thank you for being our guest. We are happy you enjoyed your stay overall, but we apologize for the issues you experienced in your room. Your comments have been shared with the respective teams to ensure a better experience going forward. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Meh... Wouldn’t do it again. Not a comfortable/clean “feel.” Hair on the shower wall. Bed & pillows weren’t comfortable at all. Not the worst I’ve stayed in, but cheap for a reason.
Business response:
Brian, thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more attentive in their work. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
This hotel boasted free complimentary breakfast, which is some muffins and coffee on a stand.....they also stated there is always coffee and tea in the lobby.....not. The lobby is not much of one and the lundering facilities was viewable from the front desk. The hotel check in person kept yawning and saying how he only got two hours of sleep. This was at 6pm! The room did not have a good television. It was probably 15 years old and they bathroom was not as clean as it should be. Windows were filthy. Very disappointment. A to... read more
Business response:
Kerry, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Thank you for your candid feedback as this helps us to improve the experience for future guests. We truly appreci... read more
Good location, no control for terrible TV, got a control didn't work gave up, did not have or reservation in computer but had hard copy and unable to get into system. Still not sure if billed correct. In AM limited food out of coffee had to stop elsewhere.
Business response:
Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are working to avoid such mistakes going forward. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Horrible Room smelled horrible, floor was dirty (no carpet), and bed was barely softer than sleeping on the floor, will never stay again
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Room was ant infested.Gave new room, but didnt want to reimburse me some if my money bsck. Told me to go to another hotel . It was 1am REALLY...
This property seemed a bit run down. The bathtub had 2 huge areas where the finishing was peeled away. There was an empty water bottle behind the chair that wasn’t ours. I understand needing to work within a budget and keep in line with set metrics, but the simple things I saw could have been addressed, but weren’t.
Business response:
Thank you for your feedback. We are sorry for the difficulties you had in your room and that our hotel was not up to your expectations. We are reviewing this with our Housekeeping and Maintenance team to make sure we are more consistent with our service delivery. Also, your comments with regards to the condition of our hotel have been shared with the concerned individuals in our organization planning a future renovation. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Older facility. Not clean at all. Breakfast was coffee and breakfast bars. Should not be allowed to say they offer breakfast.
Business response:
Thank you for evaluating your stay with us. We apologize for the difficulties you encountered due to the cleanliness issue and for not meeting your expectations with our grab-and-go breakfast. Please be assured that we have discussed your concerns with our housekeeping team, and we will be more diligent with our efforts moving forward. We will also share your feedback regarding our breakfast offerings with our Brand Leaders to assist them when determining new selections. We hope you will give us another chance to provide you... read more
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 3.7 star rating with 1,770 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.