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Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Stay somewhere else Room door didn't latch without force. Bathroom door didn't latch at all. Had to stand between toilet and sink to shut bathroom door. Windows would open, but only had a screen in one window. A lot of dust buildup on top of the lamps. Back of barroom door had something gross all over it. Courtesy soap and shampoo were on the toilet, which is tacky and unprofessional. Card reader on outside of building didn't work at all. Deal stag said they would check on us, never did. I usually love Extended Stay Hotels, ... read more
Business response:
Karissa, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. We aim to exceed all our guests' expectations - especially the cleanliness of our facility - so we are sorry that this was not your experience. We will be more diligent following established protocol so we do not repeat what you experienced. Also, your review regarding has been shared with our maintenance team to review and rectify the issues you mentioned. We hope you will consider giving us a chance in the ... read more
Elevator was not working, staff wasn’t there to assist.
Business response:
On behalf of our entire team, we would like to offer our sincere apologies that the elevator was not functioning properly. As with most mechanical and technical equipment, maintenance issues do arise from time to time. Once identified, we work as quickly as possible to get everything fully operational. We're sorry this inconvenienced you, but hope it did not detract from your stay. Sincerely, Hotel Management
We checked in at 1:30am and the lady working the desk at the time. Was extremely rude to us and another woman checking in. She was very snippy when we couldn’t get in because the door was locked and she told us very snotty to use our room key which we obviously didn’t have one. So she rolled her eyes and rudely asked the other woman she was dealing with to let us in. She was just very rude and snotty the entire check in. The woman at the counter the next morning at check out was much friendlier.
Business response:
Thank you for your most sincere review regarding your stay with us. Your candor is appreciated, and we're sorry for the issues you experienced with our front desk. We have shared your comments with our team and corrective action has been taken. We apologize that we fell short in providing the excellent service you deserve. We hope you will give us another chance to prove ourselves and to show that we do take great pride in providing wonderful service to our guests every day. Sincerely, Hotel Management
Likes: the room was nice, quiet, close to a lot of restaurants, etc. Dislikes: the elevator was broken (we had a handicapped family member with us), reserved 2 king rooms/only got one king room/one queen room, no hangers in the closet, could not use the tub - only the shower feature worked, no blow dryer, I would not call what they served "breakfast" (oatmeal) and the second day they were out of coffee - just wish they would advertise this better-very misleading
Business response:
Thank you for staying at our hotel. Although you liked our location, we are sorry for the reservation issue you encountered and regret the disappointment you had with our in-room-amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own amenities. Therefore, items such as hairdryers are available and complimentary at the front desk at any time. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders t... read more
elevator out of order elevator was not working, we had to walk up to 4th floor.
Business response:
Thank you for your review. We apologize for the inconvenience you had due to the elevator. Please be assured that we have discussed your feedback with the concerned team in an effort to tackle such situations more diligently in the future. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Room was on the fourth floor elevators been out of service for four weeks. Breakfast was coffee and soggy muffins.
Business response:
Lawrence, we are happy that you enjoyed your overall stay with us. We apologize for problems with the elevator. Your comments were shared with our engineering department, and the problem has since been corrected. Thank you for your valuable feedback, and taking the time to post a review. We hope to have the opportunity to be of service to you the next time you are in the area. Sincerely, Hotel Management
I did not like anything about this property they had no breakfast and a broken elevator
Business response:
We are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Your review regarding the elevator will be shared with our team so that corrective measure can be taken Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 3.4 star rating with 2,355 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.