This profile has been claimed by the business owner or representative.
Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
This property seemed a bit run down. The bathtub had 2 huge areas where the finishing was peeled away. There was an empty water bottle behind the chair that wasn’t ours. I understand needing to work within a budget and keep in line with set metrics, but the simple things I saw could have been addressed, but weren’t.
Business response:
Thank you for your feedback. We are sorry for the difficulties you had in your room and that our hotel was not up to your expectations. We are reviewing this with our Housekeeping and Maintenance team to make sure we are more consistent with our service delivery. Also, your comments with regards to the condition of our hotel have been shared with the concerned individuals in our organization planning a future renovation. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Older facility. Not clean at all. Breakfast was coffee and breakfast bars. Should not be allowed to say they offer breakfast.
Business response:
Thank you for evaluating your stay with us. We apologize for the difficulties you encountered due to the cleanliness issue and for not meeting your expectations with our grab-and-go breakfast. Please be assured that we have discussed your concerns with our housekeeping team, and we will be more diligent with our efforts moving forward. We will also share your feedback regarding our breakfast offerings with our Brand Leaders to assist them when determining new selections. We hope you will give us another chance to provide you... read more
I stayed for 4 days and 3 night. House keeping never came to clean the room. For all 3 nights I had to deal with the same towels. I will never refer anyone there or stay at there anymore.
Business response:
We apologize as we didn’t explain our housekeeping policy to you upon arrival. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. Towels and other articles are available and complimentary at the front desk. We will make sure our front office team communicates this without fail going ahead. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Welcome to the “Curry Suite”. We checked into room 205,which I’ll call “ The Curry Suite”. The smell was unbearable. Someone had cooked curry so much it had completely embedded into the rooms carpets, drapes, bedding. Immediately went to front desk and asked for another room. Was given 207. No stench, but lamps weren’t working, alarm clock found on floor under bed, 1/2 inch of dust in bath room vent. A/C worked poorly at best, wall paint had large scratches , a curse word had been scratched into the elevator door on 2nd floo... read more
Business response:
Peter, a well-maintained hotel sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Be assured we take the cleanliness of our rooms very seriously so your feedback is shared and remedial steps within our housekeeping department are underway to ensure this issue does not happen again. Please consider giving us a chance to showcase you our improved side. Sincerely, Hotel Management
Absolutely disgusting. From the smell, the beer that was in the fridge,....dating to 6/2016!!!!! Deplorable!
Business response:
Thanks for being our guest. We apologize for the inconvenience you encountered in your room with regard to cleanliness. We are concerned about your experience and have immediately brought this to the attention of our housekeeping department to review and action. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Worst Customer Service Never able to check in, Lori Front Desk could not find my reservation and now I got charge and the Hotel does not want to refund my money
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the miscommunication regarding your bill. Please contact our General Manager directly if you would like to provide more information to further discuss your charges. Thank you again for your feedback, and we hope you will consider staying with us again in the future. Hotel Management
Extended Don't Stay Overall, the hotel is old and in need of updates - bathroom tub/shower had dirt and hair, you have to fill up the ice trays in the freezer to have ice - no ice machine on the property - grab and go breakfast was disappointing. Overall, I would not recommend this hotel location anyone.
Business response:
Mark, please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the cleanliness issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove. Your feedback is valuable as it will help us improve our facilities moving forward. As we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machin... read more
Our first impression was that the staff seemed “put out” when we walked in the door. Front desk clerk saw us walk in, didn’t acknowledge us, and walked away from the desk to do something. We don’t mind waiting, but greet us and politely ask us to wait. Once we were helped, there were no smiles, no “please and thank you.” The room was ok. We knew it wouldn’t be much for the price. But we could overlook the shabbiness if it were clean. There was blood on the sheets and it was bright red, which suggested to me they weren’t laun... read more
Business response:
Angela, thanks for choosing us. Please accept our sincere apologies as we couldn’t provide you with a clean room and the poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 3.7 star rating with 1,790 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.