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Extended Stay America - Cincinnati - Florence - Turfway Rd.
- Other
- Florence, KY
About this business
Location details
7350 Turfway Rd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
All three of my pillows had hairs on them. The noises from the hall woke me up multiple times even after turning in the fan as white noise. The “continental breakfast” was a table with coffee and packaged muffins. Very disappointing
Business response:
We apologize for the noise and cleanliness issue you encountered while you were here. We never mean to disappoint our guests in any way, and we definitely failed in this attempt. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. We would like to regain your trust and hope you will give us that chance in the future.... read more
This place should be called 'NO-tel'. We were disappointed by lack of amenities in the room. There was NO coffee maker, NO hair dryer, NO dishes at all. The girl at the front desk was rude.
Business response:
We apologize for your disappointment with the in-suite amenities and service. Since our suites are designed for guests staying multiple nights desiring home-like living. Kitchenware for your suite is available and kept at the front desk to ensure cleanliness. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly h... read more
fraud fraud on my credit card after staying here....
Business response:
Recommended Expedia Representative to refund Guest on 2/13/18. The refund request associated with case# 58648206 has been successfully completed.
Skip This Hotel When we arrived there was a sign at the front desk saying that the front desk person was helping another guest and would be right back. It took 15 minutes for them to arrive. They were very helpful but it was clear that they were the only staff person on the property. Our television was not working correctly. When I asked the front desk person for help she told me that the only thing to do was unplug it and plug it back in. That did not solve the problem. The "continental breakfast" was lukewarm coffee and ... read more
Business response:
We apologize for the disappointing stay you had with us. We are extremely sorry for the service issue you encountered by our front desk associates. Your concerns have been shared with my team to make sure this is not repeated again. We will make note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Business response:
Robert, we are terribly sorry for falling short of expectations during your visit. Our front desk is staffed 24/7 to respond to requests and resolve unexpected issues. We are especially sorry if you reported an issue and we still failed to respond. Please consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
Friendly staff but terrible rooms. The heat was set to 80 upon checkin, and with the AC on full and the window open, it was well until 2AM before the room cooled off. With the window open, it was a constant barrage or highway road noise. The fan alone on the hvac would not simply stay on. We had stinkbugs on the walls. I do not recommend this hotel.
Business response:
The situation you described regarding the noise is truly regrettable. We are very sorry you were not able to experience a quiet and relaxing stay. When made aware of these situations, our front desk staff is trained to have appropriate conversations with our guests to resolve such issues. Thank you for your feedback, and we hope this did not overshadow the great overall stay you had being our guest. Sincerely, Hotel Management
Poor value Can you believe.. no ice machine. Breakfast was a muffin??? No coffee in the room
Business response:
Robert, we sincerely apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience, so we certainly understand why you may have found our amenities a bit different than traditional hotels. Also, our fully equipped kitchens with full-size refrigerator include ice trays for your convenience due to which we do not have ice machines on our property. Please consider coming again so we can make it up to you. Sincerely, H... read more
Stained mattress Arrived to find a stained mattress, had to flip an apply new sheets. Will not be staying again.
Business response:
We are extremely sorry for the issues you experienced and regret the inconvenience it caused. We take the cleanliness of our guest’s suites very seriously, and we assure you we will redouble our efforts to make an even better impression. Please consider giving us one more chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Good luck on this stay This place is in need of good direction with plenty of potential. My wife thought we walked into a crime scene with luminal sprayed on the walls and furniture if you get my analogy. I would personally never return but good luck to you if you want to book here. PS if you do book a room a water drinking cup would be useful in your luggage. They supply nothing without asking the front desk. After seeing the room I was afraid to ask for anything mor and supplied my own bottled water.
Business response:
Kyle, we sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Florence - Turfway Rd.
How is Extended Stay America - Cincinnati - Florence - Turfway Rd. rated?
Extended Stay America - Cincinnati - Florence - Turfway Rd. has a 3.7 star rating with 1,770 reviews.
When is Extended Stay America - Cincinnati - Florence - Turfway Rd. open?
Extended Stay America - Cincinnati - Florence - Turfway Rd. is closed now. It will open on Sunday at 12:00 a.m.